Technical Lead, Platform Engineering

📋 Job Overview

We are looking for a Senior Platform Engineer with deep expertise in observability systems at scale. This role is part of our Platform Engineering division, which builds and operates the foundational infrastructure powering all of Mercari's services. You will drive the technical direction of the observability platform, identify areas for improvement, and build solutions that measurably reduce incident detection and mitigation times.

🏢 About Mercari

Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to \"Create value in a global marketplace where anyone can buy & sell.\" From being the first tech unicorn from Japan before its IPO in 2018, we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission.

🎯 The Role

You'll take ownership of our observability stack end-to-end - from data collection and pipeline efficiency to intelligent alerting and AI-assisted incident response. We value engineers who lead by example, mentor others, and build a strong engineering culture within the team.

✅ Key Responsibilities

• Design, build, and operate Mercari's observability platform - covering metrics, logs, traces, and alerting at scale.
• Drive measurable improvements in Mean Time to Detect (MTTD) and Mean Time to Mitigate (MTTM).
• Lead the technical direction of the observability platform, identify areas for improvement, and build solutions.
• Mentor others and help build a strong engineering culture within the team.

🛂 Visa & Eligibility

Work authorization in India is required for this role.