Support Engineer Linux & Kubernetes

📋 Job Overview

Join our Support-Team at Univention to help customers successfully and happily work with our Linux- and Kubernetes-based products. This role involves analyzing technical issues, solving complex problems, and communicating effectively with customers.

🏢 About [Company]

Univention is a company focused on open IT infrastructures, providing Linux and Kubernetes-based products to help customers achieve digital sovereignty.

🎯 The Role

As a Linux & Kubernetes Support Engineer, you will be responsible for ensuring customer satisfaction with our products, analyzing and solving technical problems, and documenting solutions.

✅ Key Responsibilities

• Zufriedenheit schaffen: Ensure customer satisfaction with our Linux- and Kubernetes-based products
• Probleme verstehen: Analyze incoming requests and systematically narrow down causes
• Anspruchsvolle Fälle lösen: Handle complex technical issues independently or in a team
• Ursachen analysieren: Investigate errors on customer systems or replicate them in internal test environments
• Wissen verständlich machen: Document solutions and develop our knowledge database
• Klar kommunizieren: Communicate technical concepts clearly and precisely with customers

📌 Required Qualifications

• Linux-Know-how: Experience with Linux systems and a genuine interest in technical details
• Interesse an Kubernetes: Curiosity about container and Kubernetes technologies or initial exposure
• Kundenorientierung: Enjoyment in direct interaction with people and helping with technical challenges
• Technisches Verständnis: Ability to analyze problems structurally, ideally through reading source code
• Kommunikationsstärke: Ability to clearly structure and convey complex issues both in writing and verbally
• Arbeitsweise & Mindset: Self-motivated, structured, and solution-oriented with a willingness to continuously develop

⭐ Desirable Experience

• Support-Erfahrung: Previous experience in technical support or a similar role
• Kubernetes-Erfahrung: Practical experience with Kubernetes or containerized applications
• Open-Source-Affinität: Interest in open-source software and open IT infrastructures
• Erste Programmierkenntnisse: Experience in reading or writing code, e.g., in Python or similar languages

🎁 Benefits

• Flexibilität: Work remotely or at our locations with flexible working hours
• Einstiegsmöglichkeiten: Opportunities for juniors or career changers with solid Linux knowledge
• Individuelles Lernen: Support for professional and personal development
• Abwechslung: Diverse tasks and different customer environments
• Team & Kultur: Collaborative and appreciative team environment
• Freiraum: Workation possibilities in EU and flexible vacation arrangements
• Sicherheit: Permanent employment in a meaningful and future-oriented environment

🛂 Visa & Eligibility

No specific visa or eligibility information provided.