Staff Software Engineer, Quality & Reliability Platform

📋 Job Overview

BuildOps is looking for a Staff Software Engineer to set and drive our company-wide technical strategy for building, shipping, and operating reliable software.

🏢 About BuildOps

Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!

🎯 The Role

This is a high-impact, cross-functional role for an engineer who sees quality and reliability as properties of the entire system—not as a final testing phase or the responsibility of a separate team. You will work across engineering, product, infrastructure, and customer-facing organizations to identify systemic risks, establish architectural standards, and create platform capabilities that make safe, dependable delivery the default.

✅ Key Responsibilities

• Define and drive BuildOps' technical strategy for engineering quality, production reliability, and safe software delivery.
• Identify systemic sources of customer-impacting failures and lead cross-team initiatives that address root causes rather than individual symptoms.
• Establish architectural principles, engineering standards, and paved roads that make reliable system design and safe delivery easier by default.
• Partner with engineering teams during system and product design to improve resilience, operability, testability, and failure isolation before implementation begins.
• Build or guide the development of shared platform capabilities for release safety, automated validation, production feedback, test data, environment management, and developer self-service.
• Advance BuildOps' observability strategy so teams can understand system behavior, detect regressions quickly, diagnose failures, and make informed reliability investments.
• Improve how we validate interactions across services, data boundaries, financial workflows, and other business-critical systems.
• Define meaningful measures of quality and reliability, then use them to identify priorities and demonstrate improvements in customer and engineering outcomes.
• Lead technical programs that span multiple teams and organizations, aligning stakeholders and driving decisions without relying on direct authority.
• Mentor engineers and technical leaders, raising the organization's ability to reason about risk, reliability, and quality throughout the software lifecycle.
• Evaluate BuildOps' existing practices and technology objectively, evolving or replacing them when they no longer meet our needs.

📌 Required Qualifications

• Significant software engineering experience, including operating at Staff or equivalent scope on ambiguous, cross-cutting technical problems.
• A track record of leading multi-team initiatives that improved production reliability, software delivery, platform capabilities, or engineering effectiveness.
• Strong systems thinking and the ability to connect architecture, data integrity, operational behavior, developer workflows, and customer impact.
• Experience designing and operating distributed systems in a cloud environment such as AWS.
• Strong software design and programming skills in TypeScript, Java, or another relevant language.
• Experience with several of the following: observability, resilience engineering, CI/CD, release safety, automated validation, developer platforms, testability, performance engineering, or incident learning.
• The ability to define useful engineering measures while avoiding metrics that reward activity without improving outcomes.
• Demonstrated success influencing architecture and engineering practices across teams that do not report to you.
• Strong written and verbal communication, including the ability to explain technical risks, tradeoffs, and strategy to engineering, product, and business stakeholders.
• A practical approach that balances long-term direction with incremental improvements that deliver value quickly.

🎁 Benefits

• Generous equity grant, become an owner in our company!
• A comprehensive benefits package
• Flexible PTO and hybrid work schedules
• One-time work-from-home allowance
• Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
• Company events and team-building activities, both in-person and virtual
• Fast-paced, collaborative, and dynamic work environment
• Opportunities for growth and career advancement
• Chance to work with cutting-edge technology and innovative solutions
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

🛂 Visa & Eligibility

We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.