Staff Platform Engineer

📋 Job Overview

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

🏢 About Tide

Tide is available for UK, Indian, German and French SMEs. Over 2 million members globally and rapidly growing. Over $300 million raised in funding. 3,000 Tideans globally. Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026. We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg.

🎯 The Role

You'll be the technical SME for our core IT platforms. As a senior individual contributor, you’ll own the architecture, configuration and health of the platforms every Tidean relies on. You’ll make the key design decisions, keep the platforms secure, well governed and documented, and drive improvements from design through to rollout. The major platforms in scope are:

• Google Workspace: identity and access policies, DLP, email security and ChromeOS management
• Netskope (SSE/SASE): SWG, CASB, DLP and ZTNA
• Jamf Pro and Microsoft Intune: zero-touch provisioning, compliance, patching and encryption for the Mac and Windows fleet
• Atlassian: Jira Service Management as our ITSM platform and CMDB, plus Jira and Confluence

• Establish configuration as code mentality within the team: manage platform config through Terraform, Git and CI/CD where the tools allow it, and script everything else.
• Own the engineering side of endpoint security and compliance controls, including EDR integrations, OS and application patching, vulnerability remediation, encryption, device compliance and security baselines.
• Build monitoring, reporting and operational health metrics for workplace platforms, using APIs and automation to identify configuration drift, failures, capacity issues and emerging operational risks before they become incidents.
• Own technical design and architecture decisions for Workplace Technology, including platform standards, technical debt, vendor evaluation, proof of concepts, migration strategy and lifecycle planning.
• Act as L3 escalation for complex incidents, carry out root-cause analysis, and turn what we learn into lasting fixes.
• Support audit and compliance work (e.g. ISO 27001, SOC 2, FCA and DORA requirements) with evidence, controls and documentation.
• Mentor engineers and service desk colleagues, raise the team's technical bar, and write the runbooks and Confluence documentation that let others work independently.

✅ Key Responsibilities

• You'll be the technical SME for our core IT platforms.
• Own the architecture, configuration and health of the platforms every Tidean relies on.
• Make the key design decisions, keep the platforms secure, well governed and documented.
• Drive improvements from design through to rollout.
• Manage platform config through Terraform, Git and CI/CD.
• Own the engineering side of endpoint security and compliance controls.
• Build monitoring, reporting and operational health metrics for workplace platforms.
• Own technical design and architecture decisions for Workplace Technology.
• Act as L3 escalation for complex incidents.
• Support audit and compliance work.
• Mentor engineers and service desk colleagues.

📌 Required Qualifications

• Extensive experience with CaC (Configuration as Code) on SaaS platforms.
• Confident scripting in Python, Bash and PowerShell, and comfort working with REST APIs.
• 7+ years in IT or workplace engineering, including at least 3 years at senior level in a cloud-native, SaaS-first organisation of 1,000+ users.
• Deep hands-on Google Workspace administration at enterprise scale, including automation with GAM/GAMADV-XTD3, the Admin SDK APIs or Apps Script.
• Production experience designing and running Netskope or a comparable SSE/SASE platform (Zscaler, Prisma Access, Cloudflare One), including ZTNA and DLP.
• Strong experience with both Jamf Pro and Microsoft Intune, running a mixed Mac and Windows fleet end to end.
• Solid grasp of identity and access: SAML, OIDC, SCIM, MFA, conditional access and device trust.
• Clear, confident communication with engineers, stakeholders and non-technical users alike.

⭐ Desirable Experience

• Admin-level experience with Jira, Confluence and Jira Service Management, including JSM automation and Assets.
• Experience in fintech or regulated financial services (FCA, DORA, PCI DSS, ISO 27001, SOC 2).
• Working knowledge of GCP and AWS, particularly IAM and networking relevant to ZTNA.
• Relevant certifications (Google Workspace Administrator, Jamf 300/400, Netskope NSK200/300, MD-102, Atlassian ACP).

🎁 Benefits

• The gross monthly salary for this position ranges from 6,266€ to 8,812€, depending on your skills and experience.
• Private Health Insurance
• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Parental Leave days
• Family-Friendly Leave
• Personal L&D budget in the amount of 500 EUR per year
• Mental wellbeing platform Plumm
• WFH equipment allowance
• Sabbatical Leave
• Share options
• Team Events

🛂 Visa & Eligibility

Tide is a place for everyone. We believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success.