Software Engineer, Platform Engineering

📋 Job Overview

Join Mercari, a Japan-based C2C marketplace company, as a Software Engineer in Platform Engineering (Observability). This role is based in Bengaluru, Karnataka, India, and is a full-time position. You will be part of a team that builds and operates the foundational infrastructure powering all of Mercari's services, focusing on observability systems at scale.

🏢 About Mercari

Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to \"Create value in a global marketplace where anyone can buy & sell.\" From being the first tech unicorn from Japan before its IPO in 2018, we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission.

🎯 The Role

We're looking for a Senior Platform Engineer with deep expertise in observability systems at scale. This role is part of our Platform Engineering division, which builds and operates the foundational infrastructure powering all of Mercari's services. You will drive the technical direction of the observability platform, identify areas for improvement, and build solutions that measurably reduce incident detection and mitigation times. You'll lead by example, mentor others, and help build a strong engineering culture within the team.

✅ Key Responsibilities

• Design, build, and operate Mercari's observability platform - covering metrics, logs, traces, and alerting at scale.
• Drive measurable improvements in Mean Time to Detect (MTTD) and Mean Time to Mitigate (MTTM).
• Build AI-powered solutions for automated incident detection and response.
• Evolving our monitoring and alerting platform to reduce noise, improve signal quality, and enable self-service for product engineering teams.
• Designing and implementing observability standards and best practices across 500+ microservices.
• Improving developer experience by building self-service tooling for instrumentation, dashboards, and alerting.

🎁 Benefits

Competitive salary and benefits package.