Senior Software Engineer - Platform Billing Experience

📋 Job Overview

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

🏢 About Elastic

Billing powers Elastic's Cloud business. It runs across AWS, GCP, and Azure in over 50 regions. We oversee usage-based metering, consumption billing, and marketplace integrations at global scale.

🎯 The Role

The Billing Experience team owns the customer-facing layer of our billing systems. We build and maintain the public and internal APIs, as well as the billing and account pages within Elastic Cloud consoles. Our goal is to make it easy for customers and internal teams to understand and manage their billing data.

✅ Key Responsibilities

• Own and improve public and internal billing APIs — focusing on reliability, correctness, and developer experience.
• Design and build full-stack features in Elastic Cloud consoles, from backend services to billing and account UIs.
• Lead small to medium projects end-to-end — from design to delivery — within the team.
• Contribute to API design decisions: versioning, contracts, and consistency across consumers.
• Improve observability and reliability of billing-facing services through better monitoring, alerting, and incident response.
• Participate in code and design reviews. Be a trusted reviewer for your area of the stack.
• Mentor junior engineers through feedback, pairing, and design discussions.
• Work with Product and Tech Leads to help shape priorities and technical direction.
• Take part in on-call rotations and contribute to production readiness.

📌 Required Qualifications

• 5+ years in backend or full-stack engineering, with solid experience building and maintaining APIs.
• Experience working on customer-facing or developer-facing products at scale.
• Solid understanding of distributed systems and how to build for reliability and scale.
• Background in cloud infrastructure (AWS, GCP, or Azure) — networking, monitoring, and deployment basics.
• Strong judgment in technical trade-offs. You can work through ambiguous problems and deliver well-thought-out solutions.
• Good communication skills. You write clearly and speak up in discussions to share your perspective.

⭐ Desirable Experience

• Experience with SaaS billing, metering, or financial systems is a plus.
• Experience with frontend technologies used in dashboards or console products is a plus (React or similar).
• Comfortable working in a global, distributed, async environment.
• Track record of using AI to speed up development, debug complex systems, and improve code quality — while owning the outcomes.
• Eligible to work in Department of Defense (DoD) Impact Level 4 or above cloud service environments.

🎁 Benefits

Competitive pay based on the work you do here and not your previous salary. Health coverage for you and your family in many locations. Ability to craft your calendar with flexible locations and schedules for many roles. Generous number of vacation days each year. Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service. Up to 40 hours each year to use toward volunteer projects you love. Embracing parenthood with minimum of 16 weeks of parental leave.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

🛂 Visa & Eligibility

Eligible to work in Department of Defense (DoD) Impact Level 4 or above cloud service environments.