Senior Platform Operations Engineer

📋 Job Overview

We are looking for a Senior Platform Operations Engineer to lead high-impact, strategic, technical projects that will drive the operational scalability of the organization as we rapidly grow. This role will operate at the intersection of technology and business strategy and serve as a critical bridge across functional areas, including our Engineering, Product, Data, Customer Success, Sales, and Marketing teams. You will take significant ownership in high-visibility customer-facing and business operations systems in building core parts of our product to support our rapid growth, optimizing our current tech stack and architecture, leading evaluation and procurement of new platforms, and designing and building custom solutions when market offerings don’t meet our needs.

🏢 About EliseAI

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

🎯 The Role

The ideal candidate will complement the organization with a unique blend of business / operations experience, technical capability across systems architecture and development in production environments, understanding of SaaS processes, and a passion to build systems to drive proactive, scalable, and data-driven business and customer management.

✅ Key Responsibilities

• Drive cross-functional technical projects and own, optimize, and build upon our product and proprietary business operations systems to enable our rapid growth
• Conduct deep discovery on stakeholder needs across customers and functional areas within EliseAI to enhance automation, AI-enabled user experiences, analytics, and scalability across workflows, and own adoption and outcomes
• Collaborate with customers on how we can best support them at the intersection of critical milestones in their journey
• Continuously ship new features and improvements in an engineering environment deploying 100+ times per day
• Balance speed and quality while iterating quickly on production systems
• Evaluate, select, and tune new, market-leading technologies based on technical and business requirements
• Attract top-tier talent to join our driven team
• Move at rocket speed, build something massive.

📌 Required Qualifications

• 3+ years of experience building and scaling technical solutions, including proficiency in Python
• Solid understanding of system design and scalable architecture principles
• Experience working cross-functionally across stakeholders to ensure smooth operations, including ability to translate technical concepts into actionable insights
• Startup mindset with a strong sense of ownership, urgency, and pragmatism in building and shipping technical solutions
• Ability to solve complex problems independently with minimal guidance
• Bias for action - you move quickly from idea to implementation
• Willingness to work in person at our offices 4-5 days a week

⭐ Desirable Experience

• Experience with platform architecture and analytics in a SaaS environment
• Experience with AWS cloud infrastructure
• Experience in client-facing roles
• Understanding of SaaS metrics, strategies, and lifecycle management

🎁 Benefits

• Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.
• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• We'll cover relocation packages and make the move exciting, not painful!

🛂 Visa & Eligibility

We are unable to sponsor or support any visa or work authorization at this time.