Senior Platform Engineer

📋 Job Overview

Loop helps merchants build customer confidence and increase their profit through better post-purchase experiences. Our platform makes that possible, and the quality of that platform shapes how quickly, reliably, and confidently our engineers can deliver. We’re hiring a Senior Platform Engineer to help us make that foundation simpler, safer, and easier to use.

🏢 About Loop Returns

Loop helps merchants build customer confidence and increase their profit through better post-purchase experiences. Our platform makes that possible, and the quality of that platform shapes how quickly, reliably, and confidently our engineers can deliver.

🎯 The Role

This is a hands-on individual contributor role with influence over our technical direction. You’ll build infrastructure, improve delivery workflows, investigate production behavior, and help other engineers operate more independently. You’ll also help shape how Engineers and AI agents work effectively within our engineering environment.

✅ Key Responsibilities

• Build a platform that helps engineers help themselves.
• Simplify our infrastructure.
• Improve reliability through evidence.
• Help build the foundation for agent-assisted engineering.
• Work across infrastructure and application boundaries.
• Make the team more capable.

📌 Required Qualifications

• 5+ years of experience in platform engineering, DevOps, SRE, or related infrastructure work, or equivalent demonstrated depth.
• Deep, hands-on Kubernetes experience, including configuration, secrets, deployment, scaling, and production troubleshooting.
• Experience building and operating AWS infrastructure for production systems with meaningful traffic and availability requirements.
• Strong infrastructure-as-code and CI/CD experience, including Terraform and GitLab CI or comparable tools.
• An observability mindset, with experience using metrics, logs, traces, and alerting to understand system behavior.
• The ability to write, read, debug, and maintain automation and tooling, and investigate problems across application and infrastructure.