We are seeking a highly skilled and experienced Platform & Lifecycle Team Manager to drive deep technical troubleshooting and lifecycle excellence across our expanding server fleet. The ideal candidate is a technical leader with strong Linux/platform expertise and a passion for solving complex issues in high-performance cloud environments (GPU, storage, RDMA, etc.). This is a highly visible role in a high-growth technology company, which will require both hands-on engineering depth and team leadership.
Key Responsibilities
Lead the Platform, Lifecycle & Troubleshooting team in resolving complex incidents and platform issues.
Own server repurposing, migrations (e.g., OS/distribution upgrades), and deeper lifecycle management.
Perform and guide advanced troubleshooting for RDMA links, GPU, storage, and server-side networking.
Validate firmware choices and handle complex/ongoing firmware updates.
Provide 24/7 on-call leadership and drive incident response improvements.
Develop runbooks, automation, and self-healing processes to reduce toil and improve MTTR.
Collaborate closely with Hardware and Onboarding teams on handoffs and mixed tickets.
Partner with Engineering, Networking, and Solutions teams on technical escalations and improvements.
Mentor senior engineers and build a high-performing team focused on root-cause analysis.
8+ years of experience in Linux systems administration, platform engineering, or SRE-style operations in cloud or large-scale infrastructure environments.
Deep expertise in troubleshooting GPU, storage, RDMA, and high-performance networking issues.
Proven track record leading technical teams, including on-call rotations and complex migrations.
Strong scripting/automation skills (Python, Bash, Ansible, etc.) and experience with monitoring tools.
Excellent problem-solving, documentation, and cross-team communication abilities.
Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
About Vultr
Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.
