Senior Manager Platform Engineering

📋 Job Overview

Help shape the technology that enables a global organisation to do its best work. As Senior Manager, Platform Engineering, you’ll lead the team responsible for Diligent’s Atlassian and Microsoft platforms while setting the architectural direction for the wider internal IT estate.

🏢 About Diligent

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

🎯 The Role

Working across IT, Security, HR, Finance, Legal, Compliance and business teams, you’ll turn complex requirements into well-governed platforms that are easy to use, resilient and ready for the future.

✅ Key Responsibilities

• Lead, coach and grow a global team of platform engineers and systems administrators, building a high-performing and inclusive culture.
• Own the strategy, architecture, governance and roadmap for Atlassian Cloud, including Jira, Jira Service Management, Confluence, Atlassian Guard and Rovo.
• Set the direction for Diligent’s Microsoft 365 E5 estate, including Teams, SharePoint, Exchange Online, Intune, Defender, Purview, Power Platform and Copilot.
• Design scalable integration and automation patterns across identity, HRIS, ITSM and business systems using APIs, event-driven automation, Okta Workflows, Power Platform and scripting.
• Partner with IT Support to improve self-service, automate repetitive work and reduce ticket volume, escalation effort and time to resolution.
• Establish strong standards for security, access governance, AI adoption, reliability, compliance and business continuity across the internal technology estate.

📌 Required Qualifications

• Deep hands-on experience owning Atlassian Cloud at enterprise scale, particularly Jira, Jira Service Management and Confluence.
• Strong experience administering and governing Microsoft 365 E5, including Teams, SharePoint, Exchange Online, Intune, Defender and Purview.
• The ability to set architecture direction across identity and cloud technologies, with practical knowledge of Okta or an equivalent SSO platform, Active Directory, Entra ID and AWS.
• Proven success applying ITIL-aligned service management, automation and self-service to improve employee support outcomes.
• Strong understanding of identity and access governance, least privilege, data loss prevention, IT general controls and audit requirements.
• A track record of developing engineers, influencing cross-functional partners and communicating technical decisions clearly to technical and non-technical audiences.

⭐ Desirable Experience

• Experience deploying Microsoft Copilot and/or Atlassian Rovo, with a focus on permissions, responsible adoption and measurable business value.
• Experience with platform automation or infrastructure-as-code using tools such as PowerShell, Python, Terraform or CloudFormation.
• Experience with enterprise platform migrations, HRIS-driven provisioning, managed service providers or regulated environments such as ISO 27001, SOC 2 or FedRAMP.

🎁 Benefits

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few. We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

🛂 Visa & Eligibility

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.