Software Development👥 51 employees📍 New York, NY, USEst. 2021
Tennr reads documents from incoming faxes passing through healthcare practices and automates essential tasks like scheduling and qualifying patient visits. By automating that paperwork with Tennr, pr…
Job Overview
Tennr is transforming healthcare by handling the complex paperwork that gets patients through the door and providers paid. We help operators get patients the right care, at the right time, in the right setting. As a Platform Strategist, you will own whether Tennr’s most strategic customers get the value they signed up for - not just the relationship but the outcome itself.
Key Responsibilities
Spend time with customer leadership to deeply understand their goals, incentives, and how they measure success, and take a hard stake on what real value looks like for the stakeholders who matter.
Revisit the value thesis when customer goals shift, leadership changes, or scope changes.
Monitor outcomes against what was sold and usage against contracted volume, run the ROI analysis.
When an account isn't on track, diagnose the cause, drive the right internal team to act, and hold the bar on priority and on what "done" means.
Own QBRs, executive syncs, and customer leadership presentations, and renewal conversations - all carried by rigorous ROI framing and executive-grade storytelling.
Be the voice of the customer internally, partnering with Sales, Solutions, Product, and Engineering so our most strategic customers' needs shape what we build.
Develop the expansion thesis across the customer's journey, build the case, and bring it to customer leadership and owning whether the account grows.
Serve as the permanent relationship holder for the account's full lifecycle, from deployment through renewal and expansion.
Travel on-site as needed to deepen relationships, accelerate adoption, and drive strategic partnership goals.
Required Qualifications
5+ years of experience in healthcare consulting, healthcare operations, or a directly related enterprise customer-facing role in SaaS, AI-native software, or HealthTech
Experience working inside or alongside complex provider organizations - you understand how health systems, clinical practices, and provider groups make decisions and measure success
Experience owning enterprise-level relationships - you've navigated multi-stakeholder environments, presented to executive leadership, and driven outcomes that required organizational change
Exceptional written and verbal communication, with strong executive-level storytelling skills
Highly analytical and detail-oriented, with experience translating data into clear recommendations
Experience building polished, metrics-driven presentations and client-facing materials
Systems thinker - you don't just solve the problem in front of you, you build the process so it doesn't happen again
High ownership mindset and excitement to drive real customer outcomes in a fast-paced, cross-functional environment
Willing to travel as needed
Why Tennr?
Drive Impact: Help build the foundation of how our team operates every day
Develop Operational Expertise: Learn the inner workings of scaling systems, tools, and infrastructure
Innovate with Purpose: Join a high-caliber team leveraging AI to solve real-world problems in healthcare
Be Rewarded: Receive a competitive compensation package, including equity, top-tier benefits, and 401(k) match
