Platform Engineer (Hybrid Infrastructure) - Level 3

Job Overview

The SMB Platform Engineering team at Smarsh is responsible for the reliability, automation, and evolution of the infrastructure powering Smarsh's SMB Product, a mission-critical archiving and communication surveillance platform currently running on-premises. Later this year, the team will be taking on cloud infrastructure responsibilities as part of Smarsh's broader platform modernization effort.

Key Responsibilities

• Own Kubernetes platform operations, including cluster health, workload deployments, scaling, and incident response.
• Design, implement, and operate infrastructure automation using Ansible, Terraform, and GitOps workflows (ArgoCD / Flux)
• Lead migration projects moving on-premises workloads toward One Smarsh (cloud-native) platform services.
• Build and maintain CI/CD pipelines (CircleCI, GitHub Actions) for infrastructure and application delivery.
• Drive observability improvements across Datadog, Splunk, and ELK, including dashboards, alert tuning, and SLO/SLA definition.
• Participate in the on-call rotation, responding to P1/P2 incidents; the team rotates on-call roughly every 4-6 weeks and performs scheduled overnight maintenance windows a few times per year.
• Support security and compliance requirements, including patch management, access controls, and audit readiness for regulated workloads.
• Contribute to runbooks and operational documentation as systems are built and changed
• Collaborate with other Smarsh platform teams on the build and adoption of a One Smarsh platform.

Required Qualifications

• 4–7 years of experience in platform engineering, SRE, or infrastructure engineering roles.
• Strong hands-on experience with Kubernetes (cluster operations, Helm, workload troubleshooting).
• Proficiency with infrastructure-as-code tooling, specifically Ansible and/or Terraform in production environments.
• Strong Linux systems administration skills (Ubuntu)
• Experience with GitOps workflows and CI/CD pipelines at scale.
• Experience with VMware vSphere in a production environment.
• Demonstrated ability to self-direct and drive projects to completion with minimal oversight.
• Comfortable operating in evolving environments where processes and tooling are actively maturing.
• Strong communication skills with cross-functional stakeholders.

About Smarsh

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their best selves.