Platform Engineer

Job Overview

Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service product, companies can resolve issues efficiently, boosting customer satisfaction in the process. Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on 2 billion+ devices worldwide and serves more than 820 million active consumers. Some numbers that illustrate our scale:

85k/RPS
30ms response time
300 GB data transfer/hour
1000 VMs deployed at peak

We are looking for an ambitious, experienced, driven and solution orientated individual with experience and expertise in YugabyteDB. You will be an integral part of our product and platform development team, collaborating with multiple teams to deliver high-quality and highly scalable products.

Key Responsibilities

• Design and develop product features that are delivered to 820M monthly active users and can scale to 100K+ RPS.


• Take complete ownership of business driven data management in our primary live database YugabyteDB.


• Identify the gaps and optimize database usage across the product.


• Work with Infrastructure teams to maintain the database clusters (primarily YugabyteDB).


• Stabilize and scale the database infrastructure across the organisation.


• Occasionally lead cross-team projects and collaborate with developers, QAs, and other departments.


• Review others’ code and design.


• Ensure best practices for software development are followed by the team.


• Contribute to hiring and onboarding processes.


• Keep calm and learn every day.

Required Qualifications

• 6+ years of medium to large scale server-side software development experience.


• Experience in working with databases, specifically YugabyteDB, at scale (distributed setup).


• Strong working knowledge of a backend programming language like Clojure and Java in production.


• In-depth knowledge of CS concepts like data structures and time complexity of algorithms.


• Experience of designing and architecting complex systems.


• Experience with benchmarking systems for performance, and failure detection.


• Knowledge of Posix compliant operating systems (we develop on Mac OS X and deploy on GNU/Linux).


• Comfortable using CLI tools for achieving day-to-day tasks.


• Excellent problem-solving skills and a proactive approach to issue resolution.


• Excellent verbal and written communication skills.


• Experience with coaching and mentoring peers.


• Bachelor’s degree in Computer Science (or equivalent).

Nice to Have

• Strong knowledge of functional programming is a plus (we use Clojure).


• Exposure to project management and related tools.

Benefits

Hybrid setup
Worker's insurance
Paid Time Offs
Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status