Manager II, Platform Engineering (Compute) - Brazil

📋 Job Overview

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

🏢 About Housecall Pro

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

🎯 The Role

As a Manager II, Platform Engineering, you oversee the teams that build and operate the compute platform every Housecall Pro engineering team relies on, driving the delivery of reliable, scalable, and cost-efficient infrastructure that aligns with business objectives. You focus on both tactical execution and strategic direction, ensuring that operational practices are efficient, collaborative, and effective.

You work cross-functionally with engineering teams, security, and finance to translate their needs into platform capabilities, balancing innovation with the need to keep our production systems stable, secure, and within budget. Additionally, you play a key role in mentoring and developing engineering talent within your teams, fostering a culture of accountability, technical excellence, and continuous improvement. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Their success is our success.

✅ Key Responsibilities

• Lead and manage a team of platform engineers, ensuring timely delivery of platform projects, operational outcomes, and team performance through regular feedback and coaching
• Collaborate with engineering teams and cross-functional stakeholders to define requirements, prioritize work, and align platform initiatives with business objectives
• Ensure best practices in infrastructure development, including code reviews, testing, infrastructure as code, and safe, progressive rollouts
• Mentor and develop engineers, fostering personal and technical growth, accountability, and continuous improvement
• Monitor team progress, remove roadblocks, and balance support requests, maintenance, and roadmap priorities to meet commitments
• Oversee the technical design and architecture of the compute platform, including container orchestration, autoscaling, and deployment tooling
• Own platform reliability, including service level objectives, monitoring, alerting, incident response, blameless postmortems, and follow-up actions
• Maintain sustainable on-call rotations and ensure platform security through regular upgrades, patching, and security guardrails
• Plan capacity ahead of business growth and manage cloud costs in collaboration with finance on budgeting and forecasting
• Identify opportunities to improve operational processes, tools, and practices by staying current with industry trends and technologies

📌 Required Qualifications

• 7+ years of experience in infrastructure, platform, or site reliability engineering
• 4+ years in a people leadership or management role
• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Strong knowledge of software development methodologies, tools, and processes (i.e., Agile, Scrum, Kanban)
• Hands-on experience running Kubernetes in production at scale (i.e., Amazon EKS)
• Deep experience with Amazon Web Services (AWS), including compute, networking, and identity and access management
• Experience with infrastructure as code, GitOps, version control systems, and continuous integration and continuous delivery (CI/CD) pipelines (i.e., Terraform, Terragrunt, ArgoCD, Git, GitLab CI)
• Experience with observability and monitoring platforms (i.e., Datadog) and managing on-call rotations and incident response
• Proficiency in scripting and automation languages (i.e., Python, Go, Bash) with a proven track record of delivering complex infrastructure projects on time and within scope
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation

⭐ Desirable Experience

• Excellent technical aptitude as well as superior project and people management skills
• Ability to work and scale within a fast-growing and agile company and to think and plan strategically
• Proven track record of building a culture that encourages autonomy, innovation, teamwork, and productivity
• Excellent written and verbal communication skills suitable for working with different audiences
• Ability to stay calm and organized under pressure, and to lead others through production incidents
• Experience treating an internal platform as a product, with a focus on the developer experience

🎁 Benefits

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace

🛂 Visa & Eligibility

This role is also open to candidates in Brazil. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills and experience.