Heidi Health is the team behind the world’s most loved AI scribe used daily by tens of thousands of clinicians in over 50 countries scribing millions of consults every month. Where other scribes end …
Job Overview
Heidi is seeking a Site Reliability Engineer to join our core Platform/SRE team responsible for production systems. This role is intentionally ops-heavy and focused on keeping real systems healthy in production. We’re open to candidates who are strong mid-level SREs ready to take on more ownership, as well as senior SREs who enjoy being hands-on in operations.
Key Responsibilities
Participate in on-call and incident response, taking increasing responsibility for leading incidents end-to-end
Improve operational reliability by identifying issues and driving fixes through better alerting, automation, and system changes
Own parts of the production environment, including Kubernetes clusters, cloud infrastructure, and core platform services
Strengthen observability by improving dashboards, alerts, logs, and traces
Reduce operational toil through automation and improved tooling
Support safe change by improving deployments and rollback mechanisms
Contribute to operational practices through runbooks and blameless post-mortems
Collaborate closely with engineers to improve production readiness and reliability
Required Qualifications
3–6+ years in SRE, DevOps, Platform, or operations-heavy engineering roles
Experience supporting production systems and participating in on-call rotations
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