Heidi Health is the team behind the world’s most loved AI scribe used daily by tens of thousands of clinicians in over 50 countries scribing millions of consults every month. Where other scribes end …
Job Overview
Heidi is building an AI Care Partner that works alongside clinicians to make healthcare continuous and deeply human. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
Key Responsibilities
Participate in on-call and incident response: Respond to production incidents, contribute to service restoration, and support clear communication during incidents.
Over time, take increasing responsibility for leading incidents end-to-end.
Improve operational reliability: Identify recurring issues and reliability risks, and drive fixes through better alerting, automation, system changes, or process improvements.
Own parts of the production environment: Operate and improve Kubernetes clusters, cloud infrastructure, and core platform services, with growing ownership as familiarity increases.
Strengthen observability: Improve dashboards, alerts, logs, and traces so issues are detected earlier and diagnosed faster, with a strong focus on actionable signals.
Reduce operational toil: Automate repetitive tasks, simplify runbooks, and improve tooling to make on-call and day-to-day operations easier and safer.
Support safe change: Improve deployments, rollback mechanisms, and operational readiness to reduce the risk of incidents caused by change.
Contribute to operational practices: Write and maintain runbooks, participate in blameless post-mortems, and help improve incident response processes over time.
Collaborate closely with engineers: Work with product and feature teams to improve production readiness, service ownership, and reliability expectations.
Required Qualifications
3–6+ years in SRE, DevOps, Platform, or operations-heavy engineering roles.
Experience supporting production systems and participating in on-call rotations.
Comfortable debugging live systems under pressure.
Working knowledge of Kubernetes and containerised workloads.
Infrastructure as Code experience (Terraform or similar).
Familiarity with monitoring and alerting tools (Datadog, Prometheus, etc).
Scripting or automation experience (Python, Bash, or similar).
About Heidi
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
Benefits
In office to collaborate with like-minded professionals
Healthcare, Dental, Vision benefit options
401k with 3% match
Personal development budget of $500 per annum
Become an owner, with shares (equity) in the company
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
The opportunity to fast track your startup career!
Please let Heidi Health know that you found this role at devopsprojectshq.com as a way to support us, so we can keep providing you with awesome DevOps jobs.
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