GTM Business Operations & Strategy Lead, Platform

OpenAI

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Research Services 👥 201 employees 📍 San Francisco, CA, US Est. 2015

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with…

Job Overview

We’re looking for an exceptional leader to join our GTM Strategy & Growth team focused on driving go-to-market strategy for our API business. This role is ideal for someone who combines strong product intuition with thoughtful and nuanced GTM strategy, and who can flex seamlessly between high-level strategic thinking and operational execution.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Key Responsibilities

• Lead go-to-market strategy for our API business, partnering closely with Product and GTM leadership to define growth priorities and commercialization approaches.


• Define north star goals, launch success metrics, and operating KPIs for new product launches, and monitor performance in partnership with Data Science and Analytics teams.


• Develop GTM growth strategies and strategic bets for new products, capabilities, customer motions, and market opportunities.


• Define customer segmentation frameworks and tailored strategies for different customer profiles, industries, and stages of adoption.


• Partner with Product teams to provide structured customer feedback, market insights, and prioritization input that influences product roadmap decisions.


• Collaborate with Pricing, Finance, and Product teams to design commercial models, packaging, and monetization strategies, ensuring downstream GTM execution aligns with the broader commercial strategy.


• Conduct market, competitive, and customer research to identify whitespace opportunities and inform strategic decision-making.


• Partner cross-functionally with Sales, Customer Success, Marketing, Product, Finance, and Operations to align on priorities and execute against business goals.


• Evaluate business performance and recommend adjustments to GTM strategy based on data, customer insights, and market dynamics.

About the Team

The GTM Strategy & Growth team drives the growth and evolution of our B2B business across products, customer segments, and routes to market. We partner closely with Product, Sales, Success, Data Science, Finance, and Marketing to define and execute go-to-market strategies for new product launches, commercialization models, customer growth initiatives, and market expansion opportunities.

Our work sits at the intersection of product strategy, growth, and operations — shaping how we bring products to market, how we measure success, and how we scale adoption across customer segments. We operate across both strategic and highly operational domains, from defining long-term growth bets and commercial strategy to building launch plans, tracking performance, and driving cross-functional execution across the business.

Required Qualifications

You might thrive in this role if you:

• Have 10+ years of experience across GTM strategy, business operations, management consulting, product strategy, finance, or related functions in high-growth technology environments.


• Bring strong fluency in data and analytics, with the ability to define meaningful success metrics, interpret performance trends, and drive data-informed decision-making.


• Have experience working with technical or API-based products and understand the nuances of developer and enterprise GTM motions.


• Possess a deep understanding of B2B GTM operations and how GTM organizations operate at scale.

Benefits

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.