Senior Customer Platform Architect (Middle East)

Job Overview

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture. Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

Key Responsibilities

• Guide customers through the deployment of their platform: Assist customers in the design, implementation, and configuration of their platform based on their needs.

• Manage customers infrastructure issues: Diagnose, resolve, and anticipate technical issues related to the infrastructure.

• Conduct platform health checks: Perform on-demand audits to assess the performance and resilience of platforms and recommend improvements.

• Ensure technical documentation of the architecture: Write and update architecture-related documentation, ensuring it is clear and accessible to all stakeholders.

• Collaborate with other teams: Work closely with the Product team to integrate architectural needs into the products, and with Solution Engineers to support pre-sales efforts in resolving platform issues and addressing design requests.

Required Qualifications

• Strong expertise in on-premise infrastructure (servers, networking, virtualization, storage) and exposure to cloud environments (AWS, Azure, GCP).

• Practical experience with containerization runtimes and orchestration platforms such as docker, podman and kubernetes.

• Strong problem-solving skills and the ability to diagnose complex infrastructure issues.

• Background in customer-facing technical roles.

• Fluent in English and Arabic.

• Comfortable working in a remote, async-first environment, with strong autonomy and ownership.

Benefits

Competitive pay + equity - everyone shares in our success

Remote-first, flexible, and balanced - work that fits your life

Your setup, your choice - pick the gear that works for you

Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen

About Filigran

We’re a fast-growing, global, and fully remote company building open-source cybersecurity solutions, increasingly powered by AI, to help defense teams anticipate threats and act faster.

Equal Employment Opportunity

We enable cybersecurity through inclusion - from code to culture. At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.