Customer Platform Architect (Japan)

Job Overview

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture. Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

Key Responsibilities

The Customer Platform Architect will be responsible for supporting customers in the deployment of their on-premise infrastructure hosting Filigran products, conducting regular health checks, and providing advisory support during the pre-sales process regarding on-premise infrastructure requirements. The role of the Customer Platform Architect is essential to ensure proper sizing of the infrastructure for new on-premise customers, to adapt deployments to specific technological and security contexts, and to guarantee the reliability of this infrastructure in supporting our customers’ threat management operations.

Required Qualifications

Technical skills

• Expertise in IT infrastructure (servers, networks, virtualization, etc.)
• Proficiency in system architecture and ability to design robust technical solutions
• Experience with cloud environments (AWS, Azure, GCP) and on-premise infrastructure
• Strong problem-solving skills and the ability to diagnose complex infrastructure issues
• Deep expertise in Kubernetes and Helm, including architecting and maintaining highly available clusters, authoring custom Helm charts, and driving automation for large-scale, cloud-native deployments

Required qualities

• Communication skills to explain technical concepts to various audiences
• Analytical mindset and the ability to identify effective solutions for infrastructure challenges
• Ability to integrate the Customer team, with a willingness to learn and understand the products’ features, software architecture, and threat intelligence domain
• Team player with collaboration skills, capable of working with multidisciplinary teams
• Meticulousness in managing technical documentation

About Filigran

We’re a fast-growing, global, and fully remote company building open-source cybersecurity solutions, increasingly powered by AI, to help defense teams anticipate threats and act faster.

Benefits

• Competitive pay + equity - everyone shares in our success
• Remote-first, flexible, and balanced - work that fits your life
• Your setup, your choice - pick the gear that works for you
• Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen