Join Vonage and help us innovate cloud communications for businesses worldwide! As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences.
🏢 About Vonage
Vonage is a global cloud communications leader. We help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs.
🎯 The Role
Platform engineering sits at the heart of how software gets built at scale and this team will define how Vonage works. You will lead a group of engineers who are directly responsible for the platforms, workflows, and automation that the wider engineering organisation depends on every day.
✅ Key Responsibilities
Lead the EU/US Platform engineering team – day-to-day people management of a geographically distributed team of platform engineers
Drive the roadmap forward - Execute the roadmap under the direction of the Director of Engineering and Product Owner, ensuring deliverables are not blocked by external dependencies
Develop your people - Team members are transitioning from SRE/infrastructure backgrounds into platform product engineering; you will coach and grow them toward ownership, customer-first thinking, and modern platform development practices
Coordinate large-scale cross-team changes - Own the coordination of platform-wide changes (k8s upgrades, tooling migrations, security hardening) that touch many teams and require alignment across multiple stakeholders and time zones
Operate within compliance and security constraints - Ensure all platform work meets security and regulatory requirements; maintain appropriate guardrails and policies
Be data-driven - Establish and track SLAs, error budgets, KPIs, and change failure rates; use metrics to prioritize work, communicate health to stakeholders, and continuously improve the team's delivery velocity
Maintain platform reliability - Participate in and maintain the on-call rotation with your team; set the standard for operational excellence
Partner with architects and product - Work closely with the Chief Architect (US-based) on platform direction and prioritization
📌 Required Qualifications
2+ years of engineering management experience leading platform, DevOps, or SRE teams
Proven ability to lead and grow engineers through skill transitions - especially from operational/SRE roles into product-oriented platform engineering
Strong experience with Kubernetes-based platforms (EKS preferred) - Including cluster lifecycle, upgrades at scale, and cross-team rollout coordination
Solid understanding of the AWS ecosystem and how it underpins enterprise platform infrastructure
A genuine dependency-unblocking mindset – You'll know how to drive cross-team commitments, escalate constructively, and keep complex multi-team deliverables on track
Data-driven approach to platform management - You’ll be comfortable defining and tracking SLAs, KPIs, change failure rates, and error budgets
Familiarity with compliance and security constraints in a regulated environment - You do not treat them as blockers but as guardrails to engineer around
Strong leadership instincts - You set a high bar, give clear feedback, and build psychological safety
⭐ Desirable Experience
Hands-on experience with Port.io, OpsLevel, or a similar Internal Developer Platform product
Familiarity with GitOps tooling (ArgoCD, Crossplane, Kyverno)
AWS and/or Kubernetes certifications
Experience in CFIUS-regulated or similarly complex compliance environments
Background as a platform/SRE engineer before moving into management (you understand the work from the inside)
🎁 Benefits
Private Medical Insurance with the option to add dependents
Multisport Gym Membership
Educational Assistance Reimbursement Program
Lunch and Learn Sessions held monthly
Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
Three Paid Volunteer Days a Year
Unlimited Discretionary Time Off
Additional Maternity and Paternity Leave
🛂 Visa & Eligibility
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
