Customer Platform Architect (United Kingdom)

Job Overview

The Customer Platform Architect will be responsible for supporting customers in the deployment of their on-premise infrastructure hosting Filigran products, conducting regular health checks, and providing advisory support during the pre-sales process regarding on-premise infrastructure requirements. This role is essential to ensure proper sizing of the infrastructure for new on-premise customers, to adapt deployments to specific technological and security contexts, and to guarantee the reliability of this infrastructure in supporting our customers’ threat management operations.

Key Responsibilities

• Guide customers through the deployment of their platform: Assist customers in the design, implementation, and configuration of their platform based on their needs.


• Manage customers infrastructure issues: Diagnose, resolve, and anticipate technical issues related to the infrastructure.


• Conduct platform health checks: Perform on-demand audits to assess the performance and resilience of platforms and recommend improvements.


• Ensure technical documentation of the architecture: Write and update architecture-related documentation, ensuring it is clear and accessible to all stakeholders.


• Collaborate with other teams: Work closely with the Product team to integrate architectural needs into the products, and with Solution Engineers to support pre-sales efforts in resolving platform issues and addressing design requests.

Required Qualifications

Technical skills:
Strong expertise in on-premise infrastructure (servers, networking, virtualization, storage) and exposure to cloud environments (AWS, Azure, GCP).
Strong problem-solving skills and the ability to diagnose complex infrastructure issues.
Practical experience with containerization runtimes and orchestration platforms such as docker, podman and kubernetes.
Solid understanding of kubernetes architecture and helm-based application deployments.
Background in customer-facing technical roles.
Comfortable working in a remote, async-first environment, with strong autonomy and ownership.
Bonus: Previous experience in the cybersecurity industry.

Required qualities:
Communication skills to explain complex technical concepts to various audiences (customers, internal teams, both technical and non-technical individuals, etc.).
Analytical mindset and the ability to identify effective solutions for infrastructure challenges.
Ability to integrate the Customer team, with a willingness to learn and understand the products’ features, software architecture, and threat intelligence domain.
Team player with collaboration skills, capable of working with multidisciplinary teams.

About Filigran

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture. Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

Benefits

Competitive pay + equity - everyone shares in our success
Remote-first, flexible, and balanced - work that fits your life
Your setup, your choice - pick the gear that works for you
Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen