Senior Site Reliability Engineer

The Senior Site Reliability Engineer (SRE) plays a vital role in ensuring the reliability, scalability, and performance of our enterprise software platform. This is a senior-level position that requires deep technical expertise, strong problem-solving skills, and the ability to collaborate effectively in a fast-paced, demanding environment. Our customers, the largest enterprises in the world, expect 24/7 platform availability and top-tier performance.

The ideal candidate has strong expertise in AWS cloud technologies, a deep understanding of serverless architectures (AWS Lambda), and a passion for building resilient systems to enhance the customer experience.

• Design, implement, and manage highly available and scalable systems to meet customer expectations for 24/7 uptime.
• Monitor, troubleshoot, and resolve platform incidents using tools such as Sentry, New Relic, and custom monitoring frameworks.
• Lead post-incident reviews to ensure root cause analysis and preventative measures are in place.

• Develop and maintain automation for infrastructure management, monitoring, and incident response.
• Optimize platform performance and scalability, proactively identifying and addressing bottlenecks.
• Contribute to the development of CI/CD pipelines to improve deployment reliability and speed.

• Partner with L2 engineers to resolve complex customer issues, providing guidance and technical expertise as needed.
• Work closely with product engineering to ensure platform improvements align with customer needs.
• Actively contribute to the documentation and sharing of best practices to improve team performance and customer outcomes.

• Mentor junior engineers and provide technical leadership in reliability engineering.
• Drive cross-functional initiatives to improve platform stability and customer satisfaction.

• Bachelor's degree in Computer Science or related discipline.
• 8+ years in a Site Reliability Engineering or DevOps role, with experience supporting enterprise-grade software platforms.
• 3+ years of experience in cloud services, in particular AWS.
• Experience building observability systems on New Relic, Cloudwatch or similar.
• Experience implementing rate-limiting, API gateways, and load balancing for highly available systems.
• Exposure to security best practices and compliance frameworks (e.g., SOC2, ISO27001).
• Proficient in infrastructure as code (IaC) using tools such as Terraform or CloudFormation.
• Hands-on experience with scripting and programming languages like Python, Go, or Bash.
• Strong troubleshooting and debugging skills.
• Excellent communication and collaboration skills.
• Experience with incident management and post-mortem practices.
• Soft Skills:
• Exceptional problem-solving and critical thinking abilities.
• Strong verbal and written communication skills, with the ability to navigate ambiguity and provide clarity.
• Ability to work collaboratively in cross-functional teams under pressure.

• Reliability-Driven: Strong commitment to platform reliability and performance.
• Leadership and Mentorship: Willingness to guide and mentor less experienced team members.
• Customer-Focused: Dedication to meeting and exceeding customer expectations in a high-pressure environment.

• Availability to participate in a 24/7 on-call rotation.
• Ability to work in a fast-paced, ambiguous environment with rapidly changing priorities.
• Proactive approach to identifying and mitigating risks before they impact customers.
• Strong sense of accountability and ownership for platform stability and customer satisfaction.

• Opportunity to work on cutting-edge products and make a real impact.
• Collaborative and fast-paced work environment.
• Chance to be part of a rapidly growing startup.
• Competitive salary and benefits package (health insurance, dental insurance, vision insurance, paid time off, etc.)