Senior Infrastructure Engineer

You will join DDAT’s cutting-edge Shared Applications Service Level 2 Support (SAS L2) Team, responsible for real-time monitoring of core technology, infrastructure, applications, and services within the Home Office. The team provides a consolidated operational view of the technical estate and ensures 24/7/365 support and recovery. As part of SAS L2, you will help deliver an industry-leading approach to technical estate management, leveraging the latest technologies, techniques, and service management best practices. Your work will focus on innovative solutions for real-time monitoring, automation, and service industrialisation. You will collaborate closely with colleagues and stakeholders, including the Service Desk, Incident Managers, Project Managers, Service Transition teams, external suppliers, the Information Technology Operations Centre (ITOC), and the Cyber Security Operations Centre (CSOC). Together, you will ensure services are effectively monitored, incidents are resolved through hands-on Level 2 intervention, and service restoration meets agreed service levels. .