Vice President, Global Production Operations & Reliability

📋 Job Overview

Everbridge is seeking a Vice President, Global Production Operations & Reliability to lead the strategy, execution, and continuous improvement of our global production operations. Reporting to the Chief Technology Officer, this executive will be responsible for ensuring the reliability, scalability, security, and operational excellence of our cloud-native SaaS platform.

🏢 About Everbridge

Everbridge empowers organizations to keep people safe and operations running during critical events. Our Critical Event Management platform is trusted by enterprises, governments, healthcare providers, financial institutions, and public safety organizations around the world to deliver resilient, mission-critical services when they matter most.

🎯 The Role

This role will lead global Site Reliability Engineering (SRE) and Development & Reliability Engineering (DRE) teams while driving operational excellence across production operations, incident management, change governance, disaster recovery, observability, and platform engineering. The successful candidate will play a key role in strengthening customer trust by delivering highly available, resilient services on a global scale.

✅ Key Responsibilities

• Define and execute Everbridge's global production operations and reliability strategy.
• Lead and develop high-performing global SRE and DRE teams responsible for platform reliability and operational engineering.
• Own the operational excellence of Everbridge's AWS and Kubernetes-based cloud platform, ensuring scalability, resilience, security, and performance.
• Establish best practices for service reliability, including Service Level Objectives (SLOs), error budgets, production readiness, capacity planning, observability, and operational automation.
• Drive disciplined incident management, change governance, release management, and post-incident reviews to continuously improve platform stability and reduce operational risk.
• Lead disaster recovery planning, resilience testing, business continuity initiatives, and operational readiness across global production environments.
• Partner closely with Engineering, Product, Security, Customer Support, and Customer Success to embed reliability into the software development lifecycle and improve customer outcomes.
• Champion automation, cloud-native engineering practices, and continuous improvement to enhance operational efficiency and platform performance.
• Provide executive leadership and reporting on operational health, reliability metrics, customer-impacting incidents, and strategic initiatives.

📌 Required Qualifications

• 15+ years of experience in production operations, cloud infrastructure, platform engineering, SRE, or related technology leadership roles.
• Proven experience leading global production operations for large-scale, mission-critical SaaS or cloud platforms.
• Deep expertise in AWS, Kubernetes, cloud-native architectures, distributed systems, and high-availability environments.