📋 Job Overview
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.
🏢 About Illumia
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. We were built on the collective expertise of two legacy cultures, and bring together people, technology, and insight to pioneer the art of the experience across the communities we serve. Our success and growth are directly attributed to our people. We are dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.
🎯 The Role
The Vice President, Cloud Operations and IT owns the health of Illumia’s UAT and production environments across Azure and AWS and leads the teams that run our cloud platforms and internal technology. Our platforms support higher education, healthcare and other campus environments, where they process payments, manage credentials and hold sensitive personal data. When our clients’ people cannot pay, enter a building or reach the services they rely on, they notice immediately.
This role leads an organization of about 50 people, including contract partners, in the United States, Ireland and India. Through four directors, the Vice President oversees cloud operations, cloud applications, site reliability, database administration and internal IT, and is accountable for uptime, incident response, change discipline, cloud cost and the operational side of our security and compliance commitments. The role also decides how far and how fast we let AI take on the work of monitoring, diagnosing and fixing production.
✅ Key Responsibilities
- Owns availability, performance and resilience of every environment our clients and our own teams depend on, with clear service level objectives that the role helps define, publishes and reports against
- Owns incident management and change management end to end: how we detect, respond, communicate, learn and prevent, and how we approve and release change without slowing the business down
- Manages cloud spend as an operating discipline, including the operating budget and the cloud portion of cost of revenue, with unit economics and forecasting that Finance and Product can trust
- Facilitates capacity planning, disaster recovery and resilience testing, and makes the business case for investment where reliability requires it
- Directs application operations and database administration for the cloud platforms, including availability, performance, backup and recovery
- Partners with the Chief Information Security Officer, who sets policy, selects tooling and accepts risk, to make controls true in production, remediate findings on schedule and produce audit evidence for SOC 2, PCI, HIPAA, FERPA and client security reviews
- Leads Illumia’s internal IT (employee laptops and standard productivity applications, email, the corporate network and the service desk), setting service expectations and holding it to the same standards of reliability and cost as production, through a senior director who runs the organization day to day, and ensures it operates the network and employee systems in line with Information Security policy
- Determines, with Information Security, where and how AI may monitor, diagnose and fix production systems, and sets the guardrails, permissions, audit trail and measures of results for that work
- Leads, develops and holds accountable a distributed team of managers and directors, building a bench for the future
📌 Required Qualifications
- Bachelor’s degree in computer science, information technology or a related field, or equivalent combination of education and experience
- 15+ years of experience in technology operations, including 5+ years leading operations or site reliability organizations in a multi-tenant SaaS or cloud product company (10 years may be considered for an exceptional candidate)
- Experience running production on Azure and AWS at meaningful scale, including incident leadership, change governance, disaster recovery planning and cloud cost management
- Record of leading managers and directors, including contract partners, across time zones, building a bench and holding a high bar for accountability while keeping on call sustainable
- Working fluency with SOC 2 and PCI DSS in a regulated environment, including comfort working with auditors, assessors and client security teams
- Technical credibility with engineers, including the ability to engage in outage reviews at the technical level
- Direct experience overseeing internal IT services, or the judgment to lead a seasoned IT leader and hold that function to clear service measures
- Accountability, collaboration, clear communication with senior leaders and sound judgment under pressure
⭐ Desirable Experience
- Experience applying AI in production operations (for example, agent assisted investigation, anomaly detection, policy driven scaling or automated remediation under human approval), including how you decided what an agent may do without a person, what identity and permissions it ran with, how results were measured against a baseline, how auditors were satisfied, and what went wrong along the way.
- Experience in payments, healthcare or education technology
- Experience integrating acquired companies
🎁 Benefits
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
What you get when you join our team:
- Flexible time off to include paid holidays and volunteer time.
- Robust health, dental, and vision insurance plans on your first day of employment
- Comprehensive employee assistance program (EAP)
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance
- Flexible spending account (FSA) or health savings account (HSA)
- Matched 401(k)
- Employee stock purchase plan
🛂 Visa & Eligibility
Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.
