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2024-03-05

Site Reliability Engineer

About Turvo:
Turvo provides the world’s leading collaboration application designed specifically for the supply chain. Turvo connects people and organizations allowing shippers, logistics providers, and carriers to unite their supply chains, deliver outstanding customer experiences, collaborate in real-time, and accelerate growth. The technology unifies all systems, internal and external, providing one end-to-end solution to execute all operations and analytics while eliminating redundant manual tasks and automating business processes. Turvo customers include some of the world’s largest, Fortune 500 logistics service providers, shippers and freight brokers. 

 

Responsibilities:

 

    • Site Reliability Engineers at Turvo fill the mission-critical role of ensuring that our complex,  web-scale systems are healthy, monitored, automated, and designed to scale.  
    • Proactively monitor the production environment and respond quickly in response to trends or issues.  
    • Contribute in debugging, troubleshooting the complete stack of a service and drive the  analysis of an outage.
    • Participate actively in bug/issue triage with the feature teams and support well informed  decisions towards business and engineering goals.
    • Document operational processes for proactive monitoring, debugging and resolving Issues.
    • Develop tools to improve our ability to rapidly deploy and effectively monitor custom  applications. 
    • Work closely with development teams to ensure that platforms are designed with  "operability" in mind.  
    • Design, write and deliver high quality software to improve the availability, reliability,  scalability, latency, security, resiliency, and efficiency of a service.  
    • Write software and build automation to resolve problems permanently.  
    • Engage in service capacity planning and demand forecasting, software performance  analysis and system tuning. 

 

Qualifications:

 

    • 3+ years in a UNIX-based large-scale web operations role.  
    • 2+ years experience with at least one programming language (Java is preferred).  
    • Experience with relational databases (MySQL) and NoSQL (MongoDb, Cassandra, etc.).
    • Exposure to monitoring tools like Dynatrace, ELK or similar tools will be an added advantage
    • Familiarity with application profiling, system scalability, monitoring and performance.  
    • Ability to understand unfamiliar code bases, debug server-side, multi-threaded, and highly  scalable applications. 
    • Strong debugging, troubleshooting/problem solving skills
    • Previous experience working with geographically-distributed coworkers.
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