Systems Administrator (Director Support Technician)

📋 Job Overview

Our work depends on a TS/SCI level cleared Director Support Technician to support our Intelligence customer in Springfield, VA. The Director Support Technician reports to the Tailored Desktop Support Team Lead and provides dedicated Deskside IT Service support to the NGA Front Office and National GEOINT Operations Center (NGOC) End User Devices.

🏢 About D2 Technical Services

D2 Technical Services is a Veteran-Owned Small Business committed to a merit-based recruitment process and encourages applications from all qualified individuals.

🎯 The Role

The Director Support Technician will fulfill installation, move, add, change, and disposal (IMACD) service requests, and support the completion of special projects. The individual will serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.

✅ Key Responsibilities

• Serve as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.
• Facilitate meetings and engage regularly with customers and members of senior leadership to address IT related questions or concerns.
• Deploy and sustain end-user devices and associated accessories.
• Manage hardware in all stages including unpacking and setup of end user devices.
• Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders.
• Install application software on end user device workstations via scripted install packages.
• Inventory management of UDS deployed software and end user devices.
• Provide user education and training in basic hardware and software functions.
• Create and maintain documentation and SOPs to train new employees.
• Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets.
• Identify and execute process improvements and other enhancements that improve operational efficiency.
• Collocated seating with the Front Office staff, providing quick and immediate access for Tier 1 and Tier 2 support.
• Train end-users in the proper use of hardware and software.
• May require after-hours support or weekend support for mission, program and special project support.

📌 Required Qualifications

• BA/BS (or equivalent experience)
• A+ Certification, N+ Certification, Security + or other DoW 8570.01M certification
• ITIL v4 Foundations
• 3-5 years of experience
• 3+ years of supporting VIPs
• TS/SCI Clearance w/ability to obtain CI Poly

⭐ Desirable Experience

• Knowledge in one or more of the following areas:
• Thin Client using Virtual Desktop Infrastructure (VDI) Technology
• Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM|MECM
• Patch Management (Windows)
• End User Hardware including Workstations (Thin Client, Thick Clients, Secure Tablets), Monitors, KVM’s, Printers, Plotters, Print Server Configurations, VOIP phone
• Removable Media
• Print, Fax and Scan Support Services
• Mobile Phone | Secure Tablets
• Desktop VTC (DTVC)
• Desktop Image Management
• Home Directory and Profile Support Services
• E-mail Support Services
• Software Support Services

🎁 Benefits

Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more! The salary range for this position is typically $110-$115k.

🛂 Visa & Eligibility

ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED