System Administrator I

📋 Job Overview

System Administrator (TTC) I role at Agile Defense, supporting the USAFCENT Combined Air Operations Center (CAOC) with Trusted Thin Client (TTC) systems and infrastructure.

🏢 About Agile Defense

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

🎯 The Role

The employee shall perform system administration support tasks and activities for the Trusted Thin Client (TTC) server and client hardware, software, applications and services as support to the USAFCENT Combined Air Operations Center (CAOC). Will also perform technical support and O&M activities for TTC systems and infrastructure, and support cross domain solutions as required.

✅ Key Responsibilities

• Design, write, modify and implement software programs/applications.
• Develop “glue-ware” to support operational client applications and security patches.
• Provide Tier 2 technical support.
• Install, configure, operate, manage, troubleshoot, repair, upgrade, inspect and maintain server systems (physical and virtual), including administration of core and functional services.
• Manage and administer user accounts, profiles and access.
• Monitoring user access and adherence to established policies and procedures to ensure a secure operating environment.
• Monitor workstation and server logs for errors and failures and perform appropriate troubleshooting and maintenance.
• Provide technical assistance for assigned projects.
• Provide desktop, server and software application integration support.
• Operate and maintain monitoring and analysis tools; including but not limited to Assured Compliance Assessment Solution (ACAS) and Host Based Security System (HBSS); and detect, analyze and resolve platform, infrastructure and system problems.
• Monitor and control system performance, utilization and capacity to ensure optimal performance, availability, serviceability and recoverability; and report any vulnerabilities or deficiencies to government technical representatives.
• Evaluate current architecture, research current technologies/solutions; and provide systems hardware/software upgrade and replacement recommendations for end-of life/end-of-support COTS products to government technical representatives.
• Update and maintain as-built TTC systems/server configuration and connectivity drawings, diagrams and documentation.

📌 Required Qualifications

• Associates degree in Computer Science, Information Systems Management, Computer Engineering or related field, and 4+ years’ work experience; OR 6+ years' experience
• Clearance Level: Secret, Must Have Clearance to Start but TS/SCI PREFERRED
• Required Certification(s): DoD 8140 DCWF 411, Intermediate Level; and Citrix Certified Associate -Virtualization (CCA-V) or Citrix Certified Associate -Networking (CCA-N), or the Azure Administrator (AZ-104), Nutanix NCP-EUC or VMWare VCP Datacenter Virtualization.

⭐ Desirable Experience

• Ability to work independently and as a team
• Ability to brief colleagues and leadership
• Excellent customer service skills
• Ability and willingness to learn
• Ability to work in a high energy environment

🛂 Visa & Eligibility

Must have a Secret clearance to start, with TS/SCI preferred.