System Administrator

📋 Job Overview

Lengow, an intelligent and automated e-commerce platform, is seeking an IT Manager to support 150 employees across Nantes, Paris, and Barcelona. This is a hands-on role responsible for managing day-to-day IT operations and user support, while also working on IT projects, migrations, and improvements.

🏢 About Lengow

Lengow is a leader in intelligent e-commerce solutions that help brands and retailers drive profitable growth across the digital shelf. With powerful feed management, global price monitoring, and robust data capabilities, Lengow’s comprehensive SaaS product suite enables merchants to amplify product visibility online, outrun competition with informed pricing, multiply sales on marketplaces, and monitor brand presence among distributors. Since 2009, Lengow has fueled digital growth for over 3,600 customers across thousands of marketing and sales channels in over 60 countries.

🎯 The Role

As IT Manager, you will be responsible for Lengow’s internal IT environment, supporting 150 employees across Nantes, Paris, and Barcelona. Reporting directly to the CTO, you will work in a two-person IT team: you and an IT apprentice (Systems & Networks Technician). This is a hands-on role: you will manage day-to-day IT operations and user support, while also working on IT projects, migrations, and improvements. You will work autonomously across a broad IT scope, support the apprentice, and coordinate external IT providers when needed. You will also have the opportunity to improve our tools, infrastructure, and processes, and contribute to the IT roadmap with the CTO.

✅ Key Responsibilities

• Ensure the continuity and quality of internal IT services.
• Manage and prioritize support requests and operational incidents.
• Support employees across Windows, macOS, and Linux environments.
• Coordinate escalations with software, hardware, and service providers.
• Define and monitor service levels, recurring incidents, and operational priorities.
• Support and guide the IT apprentice in daily operations.
• Administer Google Workspace, Active Directory, and the main corporate SaaS applications.
• Manage the complete lifecycle of user accounts, including groups, roles, and permissions.
• Maintain and improve SSO, MFA, and role-based access management.
• Manage endpoint configuration, patching, encryption, antivirus, and device compliance.
• Manage the lifecycle and inventory of laptops, mobile devices, and IT equipment.
• Prepare and improve employee onboarding and offboarding workflows.
• Operate and maintain the internal network infrastructure across the Nantes, Paris, and Barcelona offices.
• Administer network infrastructure including switching, routing, Wi-Fi, VLANs, firewalls, and access-control systems.
• Operate Lengow’s internal infrastructure hosted primarily on Google Cloud Platform.
• Administer Active Directory, DNS, DHCP, and LDAP/LDAPS and related identity services.
• Maintain secure remote access and connectivity between users, offices, and cloud environments.
• Troubleshoot network, system, and connectivity incidents.
• Maintain endpoint security, patching, encryption, and vulnerability-remediation processes.
• Monitor the security status and compliance of employee devices.
• Support the response to internal security incidents and remediation plans.
• Maintain security procedures and participate in continuity and recovery tests.
• Administer and maintain Lengow’s portfolio of internal SaaS applications.
• Manage IT contracts, licenses, renewals, and supplier relationships.
• Negotiate with vendors and challenge technical and commercial proposals.
• Monitor IT spend and identify opportunities to simplify the toolset and reduce recurring costs.
• Lead Corporate IT projects and continue the modernization and standardization of Lengow’s IT environment.
• Improve processes and automation, maintain documentation, and build the Corporate IT roadmap with the CTO.

📌 Required Qualifications

• Experience: 4+ years of experience in Corporate IT, systems, or infrastructure roles, who has taken ownership of an internal IT environment and is comfortable combining hands-on IT operations with infrastructure and improvement projects.
• Essential technical skills: Strong administration skills in an enterprise collaboration environment such as Google Workspace and Microsoft Active Directory, including DNS, DHCP, and LDAP.
• Good knowledge of identity and access management, including SSO, SAML, MFA, and role-based access.
• Strong knowledge of Windows and good operational knowledge of macOS and Linux.
• Experience with endpoint management and security, including patching, encryption, and antivirus solutions.
• Strong networking fundamentals: switching, routing, VLANs, Wi-Fi, firewalls, and VPN/ZTNA technologies.
• Knowledge of IT asset management and IT service management processes.
• Ability to troubleshoot complex systems, network, endpoint, and identity issues.

⭐ Desirable Experience

• Strong sense of ownership and accountability.
• Hands-on mindset, with the ability to investigate and solve issues directly.
• Strong interpersonal and communication skills with internal users and external providers, including the ability to explain technical topics to non-technical audiences.

🎁 Benefits

💰 Compensation: €40k - €44k annual gross salary
🕒 Start Date: as soon as possible
🌍 Languages: fluent level of French (>C1) and professional level of English (>B2)

🛂 Visa & Eligibility

No specific visa or eligibility information provided.