Customer Reliability Engineer

Job Overview

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We’re seeking a Customer Reliability Engineer (CRE) to help ensure we have a pro-active and partnership-driven approach towards reliability, performance and customer satisfaction for our largest and most strategically important customers.

Key Responsibilities

• Apply SRE principles to Customer Success - enabling customers and team members to monitor and proactively assist our most important customers.
• Detect issues commonly occurring in the platform, either underlying or immediate, and work with teams to ensure their priority is recognised.
• Proactively find improvements in the platform and methods of implementation that can unblock them
• Work with customers to utilise features that might not be in the platform, or on the roadmap.
• Work on escalations and longer-running, more complex technical cases that come from Support Engineers and Customer Solution Architects.
• Engineering Working with Engineering and Infrastructure Teams to deliver features.
• Assisting with the delivery of significant features, both internally and externally, through testing, documenting and following the release process.
• Advising teams as they plan and implement functionality; using your expertise to guide the optimal implementation and help to surface the “cost” of implementing.
• Help internal teams prioritise based on feedback from the Success team; through championing newer requests and getting bigger projects over the line.
• Customer Success Assist those using the Supabase platform with complex and/or long-running issues; providing guidance, best practice and your knowledge to ensure the best outcomes for the customer.
• Enable the broader Support and Success teams internally, ensuring documentation and examples are passed on and visibility of your work is maximised.
• Deliver on synchronous and asynchronous engagements with Supabase customers, including application architecture assessments, database design and performance optimization, and proactive support to enable customers to scale with confidence.
• Serve as an internal champion for the platform and how customers use it.
• Work closely within Success, as well as with Support, Product, and Engineering to provide platform feedback, identify areas of improvement, while communicating platform roadmaps to customers.

Required Qualifications

• 6+ years of relevant work experience in Database Engineering, Infrastructure Engineering, Solution Architecture or similar.
• Strong background with relational database management systems such as PostgreSQL or MySQL.
• Background in web application development, with familiarity in Python, Typescript and popular JavaScript frameworks (React, Vue, Svelte) as well as Node.js.
• Very strong communication skills, particularly of technical concepts.
• Experience with project management, business analysis and revenue operations tools.
• Previous experience working cross-teams is an incredibly helpful asset.
• Previous experience leading customer-facing engagements to deliver meaningful technical and business value.
• Driven and team-focussed - You can work within the context of a task, communicate progress and bring in relevant expertise at the right time to ensure successful deliverables.

About Supabase

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. 180+ team members 40+ countries 15+ languages spoken $496M raised 430,000+ community members 30,000+ memes posted (and counting) We move fast, build in public, and use what we ship.