Staff Site Reliability Engineer

📋 Job Overview

We’re hiring a Staff Site Reliability Engineer to define and strengthen how reliability, scalability, and operational excellence are built into Pivotal’s platform. This is a senior individual contributor role with broad influence across engineering. You’ll work hands-on with our infrastructure and production systems while setting the technical direction for reliability across the company.

🏢 About Pivotal Health

Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools. Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams.

🎯 The Role

You’ll partner closely with software, data, AI, security, and product teams to design resilient systems, improve observability, reduce operational risk, and make reliability a shared engineering responsibility. You’ll bring the technical depth to solve our most difficult infrastructure challenges and the leadership to establish practices that raise the bar for the entire organization.

✅ Key Responsibilities

• Set Pivotal’s reliability strategy: Define the technical vision and roadmap for reliability, availability, scalability, and operational readiness.
• Design resilient, scalable infrastructure: Guide and implement improvements to our cloud architecture, deployment systems, networking, compute, storage, and other shared infrastructure.
• Build world-class observability: Develop a cohesive approach to metrics, logs, traces, dashboards, and alerting.
• Improve incident response and resilience: Establish effective incident management, on-call, postmortem, and disaster recovery practices.
• Reduce operational toil through automation: Identify recurring manual work and build systems, tooling, and automation that make operating Pivotal’s platform safer and more efficient.
• Embed reliability across engineering: Partner with software, data, and AI engineers to improve system design, production readiness, and failure handling.
• Strengthen security and compliance: Work closely with security and compliance stakeholders to protect sensitive healthcare and financial data.
• Provide technical leadership: Serve as a trusted technical partner to senior engineers and engineering leaders.

📌 Required Qualifications

• 8+ years of experience in site reliability engineering, infrastructure engineering, platform engineering, or operating large-scale production systems
• Deep knowledge of cloud infrastructure, distributed systems, networking, containers, orchestration, infrastructure as code, and modern deployment practices
• Experience designing, building, and operating highly available systems in a fast-growing production environment
• Strong understanding of observability, service-level objectives, capacity planning, incident management, disaster recovery, and performance engineering
• Hands-on and technically credible, with the ability to debug complex issues across application, infrastructure, network, and data layers
• Experienced in creating automation and internal tooling that reduces operational toil and improves developer productivity
• Comfortable influencing architecture and engineering practices across teams without relying on formal authority
• A thoughtful communicator who can translate operational risk and technical tradeoffs for engineering, product, security, and business stakeholders
• Pragmatic about balancing reliability, delivery speed, complexity, and cost
• Comfortable operating in ambiguity and building from scratch—you’re energized by greenfield work, not slowed down by it

⭐ Desirable Experience

• Extra credit if you have experience with healthcare or financial systems

🎁 Benefits

Salary: $230K – $260K • Offers Equity

🛂 Visa & Eligibility