Staff Machine Learning Engineer

Job Overview

We are seeking a highly experienced and strategic Staff Machine Learning Engineer to join our AI & Data Science team. This is a senior-most individual contributor role where you will be responsible for owning the end-to-end Machine Learning Development Lifecycle (MDLC). You will architect, build, and deploy production-grade, scalable ML systems that transform massive volumes of user-generated content into actionable insights for our customers. This position requires a proven track record of solving complex, unstructured data challenges and a deep expertise in building robust, high-performance systems on the AWS cloud.

Key Responsibilities

Architect and Innovate

• Lead the design, development, and deployment of complex, production-grade ML systems and data pipelines, particularly for Natural Language Processing (NLP) and Generative AI applications.


• Serve as a domain expert in the application of AI to solve core business challenges, including sentiment analysis, content moderation, product recommendations, and personalized search.


• Drive innovation by identifying and addressing high-impact technical challenges and long-standing technical debt within our ML and data infrastructure.


• Provide technical mentorship to other engineers on the team and beyond, raising the bar for engineering excellence, maintainability, and best practices across the organization.


• Collaborate closely with Data Scientists, Product Managers, and other engineering teams to translate complex business requirements into robust, data-driven ML solutions.


• Implement and oversee MLOps practices, including automated CI/CD pipelines, model monitoring, and governance, to ensure our systems are reliable, reproducible, and performant at scale.


• Implement robust observability frameworks to proactively detect and diagnose issues like model drift, data quality anomalies, and performance degradation in production.

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.