SRE / DevOps Engineer

📋 Job Overview

CopeCart helps entrepreneurs sell digital products professionally. With our headquarters in Berlin and our Product Development & Support Center in Lviv, Ukraine, we provide an all-in-one solution for coaches, course creators, and digital entrepreneurs. We take care of the paperwork so our vendors can focus on what truly matters: growing their business.

🏢 About CopeCart

CopeCart helps entrepreneurs sell digital products professionally. With our headquarters in Berlin and our Product Development & Support Center in Lviv, Ukraine, we provide an all-in-one solution for coaches, course creators, and digital entrepreneurs. With our diverse, international team, CopeCart is already active in numerous countries and offers vendors a true full-service platform: from product uploads and sales to payment processing, accounting, and comprehensive analytics - whether for e-books, coaching programs, online seminars, or event tickets.

🎯 The Role

We are looking for an SRE / DevOps engineer who can help us make delivery faster, safer, and less dependent on manual operations work. For the first three to six months, the focus will be reducing friction around deploying our new system, improving the reliability of our current AWS-based platform, and introducing agentic engineering practices that help engineers diagnose, fix, and safely ship changes without getting blocked on operations. This is a hands-on production role. You will work with real infrastructure, real deployment pipelines, real incident patterns, and real engineering teams.

✅ Key Responsibilities

• Improve the deployment experience for our new system.
• Reduce operational bottlenecks that slow down engineering and feature delivery.
• Strengthen our AWS production setup, currently based on ECS and containers.
• Improve our GitHub Actions CI/CD workflows.
• Work with Terraform / OpenTofu to make infrastructure safer, clearer, and easier to change.
• Improve production debugging across AWS, containers, networking, Linux, and application-level issues.
• Improve our observability across the three pillars: metrics, logs, and traces.
• Create or improve runbooks, repo instructions, service maps, deployment guides, and operational documentation.
• Introduce agentic engineering workflows that help engineers diagnose issues, propose fixes, and validate changes before they reach production.
• Design safe guardrails for agent-assisted work: permissions, approval gates, auditability, sandboxing, rollback procedures, and human review.

📌 Required Qualifications

• Strong hands-on experience in SRE, DevOps, platform engineering, infrastructure engineering, or production operations.
• Production AWS experience.
• Experience with ECS and containerized services.
• Experience with GitHub Actions.
• Experience with Terraform and/or OpenTofu.
• Experience with CI/CD, Linux, networking, and production debugging.
• Strong observability skills across metrics, logs, and traces.
• Ability to write production-quality code or scripts in TypeScript and Bash.
• Ability to read and modify infrastructure, CI/CD, and application code.
• Good judgment around production risk, automation, permissions, and rollback.

⭐ Desirable Experience

• Kubernetes experience.
• Ruby experience.
• Experience building internal developer platforms or self-service infrastructure.
• Experience with coding agents, AI-assisted engineering workflows, repo-level agent instructions, evals, or agent guardrails.
• Experience improving incident response, deploy safety, or on-call quality.

🎁 Benefits

Remote & flexibility | Work from anywhere. Flexible working hours based on trust — no rigid schedules, but real ownership and autonomy.

Room for impact | In your day-to-day work, you will face a variety of exciting challenges that allow for a high level of ownership. Got a creative idea or a suggestion for improvement? Feel free to share it. We are always open to innovation, new ideas, and thinking beyond the obvious.

Benefits | Access to attractive corporate benefits as well as a company pension plan are naturally included.

Company fitness | The health and well-being of our employees matter to us. Through our partner EGYM Wellpass, you get access to more than 6,300 fitness and yoga studios, swimming pools, as well as CrossFit and bouldering gyms across Germany and Austria.

Team events | Remote does not mean isolated. Several times a year, we meet in different locations for real exchange, real team building, and real connection