Sr IT Systems Administrator

📋 Job Overview

Waabi is seeking an Sr IT Systems Administrator to join our growing IT Operations team and provide hands-on technology support for our San Francisco, CA site while helping scale IT operations across all Waabi locations. This is a high-ownership, onsite role focused on ensuring employees have reliable, secure, and efficient technology experiences.

🏢 About Waabi

Waabi, founded by AI visionary Raquel Urtasun, is the leader in Physical AI. With a world-class team, we're unlocking the next era of autonomous transportation with technology that's powering commercial autonomous trucks and robotaxis. Waabi is backed by and partners with world leaders in AI, automotive, logistics, and deep tech. With offices in Toronto, San Francisco, Dallas, and Pittsburgh, Waabi is growing quickly and looking for diverse, innovative and collaborative candidates who want to impact the world in a positive way.

🎯 The Role

You will support day-to-day IT operations, manage endpoint and identity systems, troubleshoot complex technical issues, and partner with teams across the organization to deliver scalable solutions. The ideal candidate is a hands-on problem solver who enjoys working across multiple layers of IT, from supporting users and managing endpoints to maintaining office infrastructure and improving IT processes. You will collaborate closely with the broader IT team to provide remote support to other Waabi locations and participate in the IT Support on-call rotation.

✅ Key Responsibilities

• Provide onsite technical support for employees at the San Francisco, CA location, including hardware, software, networking, and access issues
• Serve as a trusted IT partner for local teams, providing timely troubleshooting and solutions
• Support remote users and collaborate with IT team members across other Waabi locations
• Participate in the IT Support on-call rotation to provide after-hours support as needed
• Manage incidents and requests through Jira Service Management, ensuring timely resolution and clear communication
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures
• Administer endpoint management platforms for Windows, macOS, and Linux devices
• Support device enrollment, configuration profiles, security policies, application deployment, and compliance reporting
• Assist with zero-touch deployment processes using technologies such as Windows Autopilot and Apple Business Manager/Automated Device Enrollment
• Manage workstation lifecycle including provisioning, configuration, troubleshooting, replacement, and retirement
• Support mobile device management and secure BYOD access workflows
• Maintain accurate hardware inventory and asset management records
• Support user lifecycle management including onboarding, offboarding, account provisioning, and access changes
• Manage and administer identity, access, and collaboration platforms such as Okta, Google Workspace, or similar systems
• Support group management, permissions, and access policies
• Assist with SSO integrations and SaaS application access management
• Help implement secure access practices aligned with company security requirements
• Own day-to-day IT operations for the San Francisco office, including workstations, peripherals, printers, print services, conference room technology and A/V systems, network connectivity troubleshooting, and physical IT infrastructure
• Support wired and wireless network troubleshooting, including switches, patch panels, and cabling
• Partner with Facilities and vendors on office technology projects, expansions, and improvements
• Assist with deployment and maintenance of physical technology infrastructure
• Administer, patch, and maintain Linux servers and workstations supporting engineering, R&D, and office environments
• Manage user accounts, permissions, and configuration via standard Linux tooling and scripting (Bash/Python)
• Support Linux-based endpoint provisioning, imaging, and configuration management for engineering and lab users
• Monitor system health, logs, and performance, and troubleshoot Linux-specific issues across compute and networked storage
• Maintain security hardening, patch management, and compliance for Linux systems
• Support implementation and maintenance of endpoint security standards and controls
• Assist with device compliance monitoring, patch management, and security remediation activities
• Follow established security processes and help improve operational controls
• Support audits and compliance initiatives through documentation, reporting, and evidence collection
• Partner with security teams to investigate and remediate endpoint-related issues
• Identify opportunities to improve IT workflows, automation, and employee experience

🎁 Benefits

Competitive

🛂 Visa & Eligibility

Not specified