At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
🏢 About Tide
Tide is available for UK, Indian, German and French SMEs. Over 2 million members globally and rapidly growing. Over $300 million raised in funding. 3,000 Tideans globally. Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026. We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg.
🎯 The Role
The SRE team is part of Platform Engineering. Its mission is to own the reliability system: the standards, tooling, and platform services that determine how reliable Tide is by default. We measure success by SLO attainment and the reliability our members experience.
✅ Key Responsibilities
Lead: Hire, coach, and set clear goals for the SRE team.
Define SLOs: Agree SLOs with service owners and run the error budget policy.
Own observability: Run the observability platform 24/7 in production, including SLOs and platform alerting.
Release safely: Build deployment guardrails such as canary rollouts and auto-rollback.
Build resilience: Detect partner degradation early with synthetic monitoring and vendor scorecards.
Remove toil: Automate manual incident work, such as recording incident timelines and drafting status updates.
Fix systemically: Turn post-mortem findings and incident patterns into cross-cutting platform fixes.
Measure outcomes: Track SLO attainment and member-facing reliability metrics.
Support: Advise product engineering teams on reliability.
📌 Required Qualifications
An Engineering Leader with a strong engineering mindset who simplifies problems and looks for optimal solutions
A Professional who wants to own real systems in production and be measured on outcomes
10+ years in software engineering or infrastructure engineering roles
3+ years in engineering leadership roles
Strong knowledge of SLIs, SLOs, SLAs, and error budgets
Hands-on experience instrumenting Java, Python, and Go services with OpenTelemetry
Experience using Terraform
Working knowledge of Kubernetes, AWS, and Java
Experience with canary rollouts, auto-rollback, and auto-scaling
Knowledge of reliability patterns such as retries, backoffs, DLQs, the transactional outbox, and feature flags
The ability to plan, prioritise, and manage expectations, particularly during incidents and retrospectives
Experience running blameless retrospectives that uncover the root cause of complex issues
⭐ Desirable Experience
Experience with cloud-native technologies and infrastructure as code
Strong background in distributed systems and microservices architecture
Experience leading cross-functional teams in a fast-paced environment
Understanding of financial services industry regulations and compliance
🎁 Benefits
Private Health Insurance
25 days paid annual leave
3 paid days off for volunteering or L&D activities
Parental Leave days
Family-Friendly Leave
Personal L&D budget in the amount of 500 EUR per year
Mental wellbeing platform Plumm
WFH equipment allowance
Sabbatical Leave
Share options
Team Events
🛂 Visa & Eligibility
Tide is an equal opportunity employer and welcomes applications from all qualified candidates regardless of their background, nationality, or work authorization status. We are committed to providing a fair and inclusive hiring process for all applicants.
