Site Reliability Engineer II

📋 Job Overview

We at Innovaccer are looking for a Site Reliability Engineer-II to build secured modern healthcare cloud infrastructure and a massive data stack and aim to write everything as code

🏢 About Innovaccer

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.

🎯 The Role

Take ownership of SRE pillars: Deployment, Reliability, Scalability, Service Availability (SLA/SLO/SLI), Performance, and Cost.

✅ Key Responsibilities

• Lead production rollouts of new releases and emergency patches using CI/CD pipelines while continuously improving deployment processes.
• Establish robust production promotion and change management processes with quality gates across Dev/QA teams.
• Roll out a complete observability stack across systems to proactively detect and resolve outages or degradations.
• Analyze production system metrics, optimize system utilization, and drive cost efficiency.
• Manage autoscaling of the platform during peak usage scenarios.
• Perform triage and RCA by leveraging observability toolchains across the platform architecture.
• Reduce escalations to higher-level teams through proactive reliability improvements.
• Participate in the 24x7 On Call Production Support team.
• Lead monthly operational reviews with executives covering KPIs such as uptime, RCA, CAP (Corrective Action Plan), PAP (Preventive Action Plan), and security/audit reports.
• Operate and manage production and staging cloud platforms, ensuring uptime and SLA adherence.
• Collaborate with Dev, QA, DevOps, and Customer Success teams to drive RCA and product improvements.
• Implement security guidelines (e.g., DDoS protection, vulnerability management, patch management, security agents).
• Manage least-privilege RBAC for production services and toolchains

📌 Required Qualifications

• 4–7 years in production engineering, site reliability, or related roles.
• Solid hands-on experience with at least 2 cloud provider (AWS, Azure, GCP) with automation focus (certifications preferred).
• Strong expertise in Kubernetes and Linux.
• Proficiency in scripting/programming (Python required).
• Knowledge of CI/CD pipelines and toolchains (Jenkins, ArgoCD, GitOps).
• Familiarity with persistence stores (Postgres, MongoDB), data warehousing (Snowflake, Databricks), and messaging (Kafka).
• Exposure to monitoring/observability tools such as ElasticSearch, Prometheus, Jaeger, NewRelic, etc.
• Proven experience in production reliability, scalability, and performance systems.
• Experience in 24x7 production environments with process focus.
• Familiarity with ticketing and incident management systems.
• Security-first mindset with knowledge of vulnerability management and compliance.

⭐ Desirable Experience

• hands-on experience with Kafka, Postgres, and Snowflake.

🎁 Benefits

Competitive