Site Reliability Engineer II

Bottomline

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Software Development 👥 1001 employees 📍 Portsmouth, NH, US

Bottomline helps businesses transform the way they pay and get paid. A global leader in business payments and cash management, Bottomline’s secure, comprehensive solutions modernize payments for busi…

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

About the Role

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets.

Site Reliability Engineers (SREs) at Bottomline are responsible for building and operating critical internal and external services. Our SREs use their skills as software engineers and their knowledge of infrastructure to further develop our reliability practice in order to keep these services running smoothly. They do this with the ultimate goal of delivering a great customer experience through services that are observable, scalable and highly available.

In this role you will be learning complex systems, specifically how they behave and fail in production. If you are inclined to drive those failure modes out of our systems then you might be a good fit for the team. This important work not only drives growth for Bottomline but is also critical for the growth of Bottomline's customers.

Qualifications

You might be a good fit for our team if the following describes you:

• You are experienced with infrastructure as code practices
• You consistently use your programming skills to automate tasks
• You are comfortable working in a CLI environment
• You think of software and infrastructure coming together to form a larger system
• You dig deep into incidents/problems and come up with unique solutions
• You are enthusiastic about learning new technologies and spreading your knowledge
• You battle ruthlessly to fix what's broken and protect the customer experience
• You are compelled to leave a situation better than you found it

Responsibilities

Your work as an SRE at Bottomline will involve:

• Observability:
• Open Telemetry
• Grafana eco-system (Grafana, Loki, Mimir, Tempo)
• Fluentd
• Infrastructure:
• Terraform
• Kubernetes
• Puppet
• CI/CD:
• Creating CI/CD pipelines for these services using:
• Gitlab
• ArgoCD
• Kustomize
• Working with our Product teams and helping them capture the user experience in SLOs
• Reducing the impact of service disruptions through our incident, problem, change management programs

Why You'll Love Bottomline





You’ll love Bottomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.

#LifeatBottomline





We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

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