Site Reliability Engineer (Data Centers)

📋 Job Overview

Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.

🏢 About [Company]

Galaxy Digital Inc. is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America. The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.

🎯 The Role

You are a hands-on technical professional who enjoys working directly with enterprise infrastructure and helping colleagues solve IT problems. At Galaxy's Tier 4 AI data center in Afton, Texas, you will work closely with Site Reliability Engineering and Network Engineering to deploy and maintain high-density GPU compute and high-performance networking infrastructure. You are comfortable troubleshooting servers, physical connectivity, Windows and macOS endpoints, and day-to-day employee technology issues. You follow documented procedures, communicate clearly, and are eager to grow your networking, systems administration, and infrastructure engineering skills.

✅ Key Responsibilities

• Install, label, route, and maintain copper and fiber optic cabling.
• Troubleshoot physical connectivity involving cables, transceivers, patch panels, and switch ports.
• Perform basic copper and fiber connectivity testing using appropriate tools.
• Assist Network Engineering with physical-layer troubleshooting, equipment installation, and connectivity changes.
• Document cabling issues, port assignments, equipment connections, and rack elevations.
• Escalate complex network issues with clear troubleshooting findings.
• Provide Tier 1 and basic Tier 2 support for hardware, software, operating systems, account access, and connectivity.
• Provision, configure, deploy, troubleshoot, and maintain Windows and macOS laptops, desktops, and endpoint devices.
• Assist with device enrollment, configuration, application deployment, and compliance through MDM platforms such as Microsoft Intune.
• Support user accounts, password resets, access troubleshooting, and basic group management in Active Directory and Microsoft Entra ID.
• Troubleshoot Microsoft 365 applications, including Outlook and Teams.
• Support onboarding and offboarding, including device preparation, access, and equipment recovery.
• Install and troubleshoot printers, peripherals, conference room equipment, and on-site technology.
• Maintain device assignments, asset inventory, and endpoint lifecycle records.
• Track, document, and resolve IT support requests through the ticketing system.
• Respond to infrastructure alerts, hardware failures, and onsite incidents under SRE and Network Engineering direction.
• Perform routine equipment inspections and basic infrastructure health checks.
• Assist incident investigations by gathering information and performing on-site diagnostics.
• Follow change management, maintenance windows, and documented SOPs/MOPs.
• Document completed work, troubleshooting, and infrastructure changes.
• Collaborate with engineering teams and vendors to resolve technical issues.
• Participate in scheduled maintenance, including occasional after-hours work.

📌 Required Qualifications

• 1–3 years of experience in data center infrastructure, IT support, desktop support, or a related technical role.
• Hands-on experience installing, cabling, maintaining, or troubleshooting physical servers, switches, or enterprise IT equipment.
• Familiarity with racks, structured cabling, fiber optics, and basic data center hardware maintenance.
• Experience supporting and troubleshooting Windows and macOS.
• Familiarity with endpoint management or MDM solutions, preferably Microsoft Intune.
• Basic experience with Active Directory and/or Entra ID user account and access management.
• Understanding of IP addressing, Ethernet, DNS, DHCP, and basic connectivity troubleshooting.
• Experience troubleshooting end-user hardware, software, and peripherals.
• Familiarity with IT ticketing, technical documentation, and inventory management.
• Ability to follow technical instructions and engineering direction accurately.
• Strong communication, organization, collaboration, and problem-solving skills.

⭐ Desirable Experience

• Experience in enterprise data centers and/or colocation data centers.
• Familiarity with enterprise server platforms.
• Exposure to networking equipment.
• Experience with fiber optics, transceivers, and/or high-speed links.
• Experience with Intune enrollment, configuration profiles, compliance policies, and/or application deployment.
• Experience with Microsoft 365 administration and/or endpoint security tools.
• Basic familiarity with hypervisor virtualization, VM management, and self-hosted enterprise storage.
• Experience with employee onboarding, device lifecycle, and/or IT inventory.
• Familiarity with IT change management and incident response.
• OSHA 10-Hour or OSHA 30-Hour Outreach Training completion (construction or general industry) training preferred.

🎁 Benefits

• Competitive base salary and discretionary bonus
• Paid Time Off
• Company-paid health and protective benefits for employees, partners, and dependents
• Company Paid Holidays
• 3% 401k company match
• Generous paid Parental Leave
• Free virtual coaching and counseling sessions through Headspace
• Opportunities to learn in the industry
• Free coffee and all meals
• Smart, entrepreneurial, and collaborative colleagues
• Team and company culture