Site Reliability Engineer

📋 Job Overview

This is the founding SRE role for ZURU's internal application estate — the reliability function that lets an application outlive the engineer who built it. ZURU's internal engineers sit with the business units they serve and build fast. This role is how what they build stays up. Working as one of a pair — Auckland and China, covering the estate follow-the-sun — you're not joining a reliability function. You're designing it.

🏢 About ZURU

ZURU is on a mission to disrupt across industries, challenge the status quo and catalyst change through radical innovation and automation advances. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; ZURU Edge is pioneering new generation FMCG brands to better serve modern consumers. Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5000 direct and indirect members across more than 30 international locations. One of the largest toy companies in the world, globally recognised and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns and Smashers. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, Gumi Yum Surprise, and more!

🎯 The Role

This is the founding SRE role for ZURU's internal application estate — the reliability function that lets an application outlive the engineer who built it. ZURU's internal engineers sit with the business units they serve and build fast. This role is how what they build stays up. Working as one of a pair — Auckland and China, covering the estate follow-the-sun — you're not joining a reliability function. You're designing it.

✅ Key Responsibilities

• The Graduation Gate: Own the automated checks an application passes to join the supported estate: on the paved path, observability wired, an SLO defined, alerts routed to a rota, reproducible from a clean clone.
• Run them as a pipeline job, not a meeting.
• Runtime Foundations: Harden and publish AWS across Lambda, ECS, EKS, and Terraform — with Temporal for durable workflows — so every new build inherits them from day one.
• Observability by Default: Wire Open Telemetry from day one into a single telemetry layer.
• Define SLOs with each application's business owner in terms they would notice breaching.
• Agent-First Incident Response: Design the loop where an agent drafts the fix and a human approves it.
• Build incident response that scales without scaling the team.
• Fixes That Stay Fixed: Push every repeat failure into the capability package every repository consumes — so every future build inherits the fix, rather than adding a runbook entry.
• Make the estate quieter over time, not louder.

🎁 Benefits

• Culture for Growth
• Health Benefits
• Global Opportunities
• Surrounded by an A Player Team
• Competitive Remuneration
• Plenty of fresh fruit, coffee, pals fridge and more

🛂 Visa & Eligibility

ZURU may use AI tools to help screen, assess or select applicants.