Operate as a hands-on site reliability engineer delivering after-hours incident detection, triage, and runbook-based remediation for production cloud-native environments, to support our North American customers, escalating cleanly when actions exceed agreed authority.
Key Responsibilities
Monitor and respond to alerts; perform initial triage to determine severity, scope, and impact, to support our North American customers.
Execute approved runbooks: workload/node restarts, scaling within agreed bounds, rollbacks, and database stabilization.
Investigate and contain availability, performance, scaling, access, and replication issues within defined permissions.
Engage cloud-provider support (AWS / GCP) when required.
Prepare clear escalation summaries and shift-handoff notes.
Contribute to runbook improvements and flag automation and detection gaps.
People Management
Individual contributor; no direct reports.
Financial Responsibility
No budget responsibility. Responsible for disciplined, in-scope operations that protect service levels.
Key Performance Indicators (KPIs)
Service-level (SLO/SLA) attainment
Runbook-execution accuracy
Quality and timeliness of escalations and handoffs
Ticket hygiene and documentation
Contribution to runbook / automation improvements
Requirements
Education & Certifications
Bachelor’s degree in Computer Science/Engineering or equivalent experience.
CKA or CKAD preferred; AWS/GCP associate-level certification an asset.
Experience
3–5 years in SRE/DevOps/cloud operations, including hands-on Kubernetes.
Exposure to incident response and on-call / shift operations preferred.
Competitive compensation package Competitive benefits package Company Perks, Good Life gym, and various brand discounts Company events, recognitions, and celebrations Career development and growth opportunities
