Site Reliability Engineer

📋 Job Overview

At i3D.net, we provide world-class global coverage with one of the most interconnected networks in the world. Our solutions focus on low latency, zero packet loss, and unmatched scalability, enabling seamless experiences for millions of users worldwide. With dedicated support, bespoke solutions, and cutting-edge technology, we deliver reliable, cost-efficient infrastructure that empowers game developers and businesses to scale effortlessly. Partnering with major names like Nvidia, DuckDuckGo, and Ubisoft, we are shaping the future of gaming and network technology.

🏢 About i3D.net

At i3D.net, we provide world-class global coverage with one of the most interconnected networks in the world. Our solutions focus on low latency, zero packet loss, and unmatched scalability, enabling seamless experiences for millions of users worldwide. With dedicated support, bespoke solutions, and cutting-edge technology, we deliver reliable, cost-efficient infrastructure that empowers game developers and businesses to scale effortlessly. Partnering with major names like Nvidia, DuckDuckGo, and Ubisoft, we are shaping the future of gaming and network technology.

🎯 The Role

As a Network SRE, you will be responsible for the stability, availability, and performance of network services. You will operate at the intersection of operations and engineering, combining day-to-day operations, incident response, and continuous improvement through automation. You will work closely with engineering teams to deliver reliable, scalable network services.

✅ Key Responsibilities

• Operate and maintain highly available network infrastructure across switching, routing, and firewalls
• Proactively monitor network systems and services using observability tools
• Troubleshoot complex incidents and contribute to incident management and postmortem processes
• Maintain automation solutions for deploying, troubleshooting, and managing network infrastructure
• Drive operational efficiency through Infrastructure as Code
• Contribute to SRE best practices, including runbooks, workflows, and standardization
• Help build reliable, repeatable deployment pipelines for network services
• Identify and implement improvements in performance, resiliency, and security
• Partner with LiveOps teams to resolve complex network-related issues impacting client services
• Participate in operational support and the on-call rotation
• Maintain clear, up-to-date documentation of the network and procedures

📌 Required Qualifications

• Education: Bachelor’s degree or equivalent experience in networking, IT, or a related field
• Experience: 5+ years of experience in network operations within medium to large-scale environments; 500+ servers preferred. Experience in critical environments requiring high availability
• Network Skills: Knowledge of BGP, OSPF, IS-IS, EVPN-VXLAN, and MPLS; hands-on experience with Juniper hardware
• Automation: Experience using Ansible and scripts for network changes and small-scale automation tasks
• Tooling: NetBox and comfortable with improving and maintaining scripts. Traffic monitoring workflows with tools like Kentik and Grafana
• Troubleshooting: Methodical in solving hardware and routing issues, from cable to configuration
• Linux Knowledge: Confident working in Linux environments for troubleshooting and scripting
• Broader Tech Insight: Familiar with storage, virtualization, and cloud fundamentals
• Communication: With respect to verbal and written communication, the candidate must have a strong command of English or be functionally proficient and able to communicate effectively in English. Comfortable with expert-to-customer communication.

⭐ Desirable Experience

• Certifications: JNCIP / CCNP, or similar certifications, are a plus

🎁 Benefits

• Global Exposure: We operate our own international backbone network, with a presence in over 60 locations worldwide.
• State-of-the-Art Technology: Work with cutting-edge service providers and data center equipment.
• Comprehensive Benefits: Enjoy competitive pay, healthcare, dental, physio, and access to fully paid wellness services through Dialogue.
• Work-Life Balance: Benefit from 5 weeks of vacation and additionally 5 discretionary days between Christmas and New Year's
• Skill Development: Advance your career with clear growth paths, hands-on learning, and meaningful projects.
• Free Games: Enjoy lifetime access to Ubisoft’s game library

🛂 Visa & Eligibility

This is a hybrid role, so you'll spend some time working onsite at our Montréal office. You'll need to be based in Montréal or the surrounding area and have valid authorization to work in Canada.