Senior SRE Engineer

📋 Job Overview

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.
• Experience: effortless shopping from chat to checkout.
• Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

🏢 About Gorgias

At Gorgias, we’re building the platform that makes Conversational Commerce real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent.

🎯 The Role

As a Gorgias Platform Security Engineer, you will contribute to our security program, working directly with our SRE team and engineering leadership.

You will implement and manage essential security tools and processes, with a particular focus on ensuring resilience against potential external threats and attacks.

This role will be critical in setting up proactive security measures and responding to incidents, making a tangible impact on Gorgias’ ability to meet enterprise-grade security standards.

✅ Key Responsibilities

• Platform & cloud security: Own cloud and Kubernetes security — IAM, RBAC, network policies, workload identity, and GKE hardening across 10+ global clusters
• Design secure-by-default platforms — build guardrails and policy enforcement (OPA, Kyverno, or similar) that guide teams without blocking them
• Harden CI/CD and IaC pipelines — secure GitHub Actions, ArgoCD, and Terraform workflows end-to-end
• Lead secrets management — design and implement decoupled secrets architecture so credentials never live in deploys or repos
• Strengthen networking fundamentals — VPC design, peering, cross-cloud connectivity, and zero-trust segmentation
• Build security-focused logging and monitoring — design the observability layer that actually catches threats, not just collects noise
• Implement runtime detection — IDS, file integrity monitoring, and behavioral anomaly detection across GKE workloads
• Develop incident response playbooks — practical, tested runbooks for common incident types; own the response process end-to-end
• Manage and evolve the SIEM — drive meaningful signal-to-noise improvements and build automated mitigation where it matters
• Design and enforce strong auth standards across internal tools, APIs, and customer-facing surfaces
• Audit and mature privileged access management — ensure least-privilege is real, not theoretical
• Own the ongoing health of SOC 2 Type II — keep controls tight between audits, not just before them
• Drive the next compliance milestones — ISO 27001 and data protection (PII, GDPR) as we expand enterprise and global reach

📌 Required Qualifications

• 5+ years in infrastructure security, cloud security, or security engineering — ideally in a high-growth SaaS environment
• Deep GCP and Kubernetes expertise — GKE, workload identity, network policies, RBAC; you know where the bodies are buried
• Strong networking fundamentals — VPC design, peering, firewall architecture, zero-trust networking
• Hands-on CI/CD and IaC hardening — GitHub Actions, ArgoCD, Terraform security patterns
• Auth expertise — OAuth 2.0, OIDC, SAML; you can design and audit identity flows, not just enable SSO
• Policy-as-code experience — OPA, Kyverno, or equivalent; guardrails at the platform layer
• Detection and response background — SIEM, IDS, runtime security tools, and experience writing real runbooks
• Compliance experience — SOC 2 (Type II preferred), ISO 27001, GDPR/PII data protection
• Scripting fluency — Python Go, Bash for automation, tooling, and incident response scripts

🎁 Benefits

• 💰Competitive salary & equity (90th percentile worldwide, go check our public salary calculator)
• 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 MacBook Pro
• 🍽️ Personal credit card to buy lunches (we use Swile)
• 🏥 We provide private health insurance (we use GAN)
• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize of