Senior Site Reliability Engineer (Remote or NYC - Hybrid)

Job Overview

Perchwell is the modern real estate listings platform built for agents to search smarter, collaborate better, and close deals faster. We are building the future of residential real estate's critical listings infrastructure: a platform where market research and client collaboration converge. Our modern architecture enables continuous innovation at a pace legacy systems cannot match, with AI-powered features and mobile-first capabilities designed for how agents actually work. As consumer expectations and technology evolve, Perchwell remains focused on our core vision: empowering real estate professionals with the most intelligent, data-driven, and connected platform in the industry.

What We're Looking For

As a Senior SRE, you will help own and improve the technical foundations of Perchwell while exemplifying engineering rigor and excellence across our engineering culture and strategy. You will be helping execute large strategic technical initiatives within the SRE domain.

You have deep experience in building and operating infrastructure for large production systems. You've owned or have highly opinionated views on what good observability is and help other teams see the light. You are rigorous and meticulous in your work and hold others to the same high engineering standards. You believe the best way to help others is to provide them the tools they need to get their job done in a safe and efficient manner and have a demonstrated history of success enabling product teams to quickly innovate and iterate.

You will work closely with the VP of Engineering and other senior leaders to tackle and remediate our current problem set while also building net new capabilities. You will build important relationships and partner deeply with our product and QA organizations. The SRE team is responsible for building the ability to innovate faster in a safe and reliable way. Reliability, resiliency and adaptability are our north stars. This role has an on-call requirement.

If based in the NYC area, the role will require you to work out of our New York City HQ in Soho Manhattan 3 days/week.

What You'll Work On

• Design and build scalable processes and solutions to fundamental engineering challenges


• Design and manage scalable, secure AWS and GCP infrastructure


• Partner with the Quality Team to own the CI/CD processes and enable fast, safe and frequent deployments


• Contribute to and evolve our Kubernetes infrastructure and strategy


• Build and manage safe self-service methods for our teams to manage their infra via Terraform and other automation tools


• Be a champion of observability (o11y) by owning our o11y systems and establishing and enforcing best practices throughout the engineering organization around performance and service monitoring


• Participate in and help improve our incident management and disaster recovery processes

Required For the Role

• BS or MS in Computer Science, related technical field, or equivalent experience


• Distributed systems experience


• Deep experience building and running infra on AWS or GCP, with an interest in learning the other


• In-depth knowledge of Kubernetes, including experience with deploying, managing, scaling, and orchestrating clusters and automating/exposing this to other teams


• You've built tools and or enabled automation for your team or others


• You've used at least one programming language (ex: python, golang, rust) to solve problems and close feature gaps of your tools


• Demonstrated pattern of systems thinking leading to organizational impact and strategic problem solving


• The ability to go deep across service, database and infrastructure boundaries for design and performance related work


• 5+ years of experience in a dedicated SRE role

Bonus Points

• Experience with Event Driven System designs and the required messaging technologies and patterns (kafka, nats, aeron)


• Experience with both monolithic and service oriented architectures


• Experience with security frameworks and tools for hardening environments and systems


• Experience with different types of databases and their architectures


• Experience with the management and scaling of Elasticsearch

Benefits

Flexible PTO, plus 10 paid company holidays
401K with a company match
Medical, dental, and vision plans
HSA and FSA options
Commuter benefits
Parental leave
Company-wide onsite or offsite each year
Beautiful office in Soho, Manhattan with a stocked kitchen, catered breakfast and lunch once per week, happy hours and meet-ups