Senior Site Reliability Engineer

📋 Job Overview

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

🏢 About Filevine

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

🎯 The Role

To achieve the dream of allowing professionals to focus on what they love Filevine products need key features. They need to be reliable, scalable, performant, cost effective, secure and they need to have a way to recover in the event of a disaster.

The Reliability team is responsible for thinking through these problems and engineering solutions to them. We hire excellent engineers who apply software engineering to these problems to create autonomous systems that take care of these details for us. We use the principle of continuous improvement to make each iteration of these autonomous systems better than the last.

The state of our autonomous systems are nascent with the foundational pieces either recently having been completed or currently under development.

As a Site Reliability Engineer you will be embedded with a cross functional team who has key responsibilities for certain portions of our systems. Over the course of the first year you will gain the valuable context needed to be truly effective and move at speed in the Filevine environment. During your successive years you will be given specific mission critical objectives that help build out and improve our autonomous systems and simultaneously build out your personal brand as an exceptional engineer who has built and maintained amazing systems that can grow to internet scale.

✅ Key Responsibilities

• Own platform reliability, availability, and performance.
• Build AWS infrastructure using Terraform and Infrastructure as Code.
• Develop CI/CD pipelines, monitoring, and automation.
• Define SLOs, SLIs, and error budgets.
• Lead incident response and continuous reliability improvements.
• Mentor engineers and participate in a 24/7 on-call rotation.

📌 Required Qualifications

• 8+ years in Software Engineering, Infrastructure, or Operations.
• 4+ years of Site Reliability Engineering experience.
• Strong AWS experience (EC2, ECS/EKS, VPC, Route 53, IAM, Lambda, S3, CloudWatch).
• Expertise with Terraform, CI/CD, observability, automation, and scripting (Python, Bash, or PowerShell).
• Experience supporting highly available, low-latency production systems

⭐ Desirable Experience

• Amazon Connect, Twilio, SIP/RTP, or other VoIP platforms.
• Knowledge of voice quality metrics (MOS, jitter, packet loss).
• Experience with SOC 2, HIPAA, or FedRAMP environments.
• Azure or GCP exposure.

🎁 Benefits

• Competitive compensation and benefits package
• Opportunity to learn from a dedicated leadership team
• Dynamic, rapidly growing company, focused on helping organizations thrive
• 100% remote work environment for engineers
• Hackathons for innovation

Base salary range: $175,000 - $195,000

Medical, Dental, & Vision Insurance (for full-time employees)

Competitive & Fair Pay

Maternity & paternity leave (for full-time employees)

Short & long-term disability

Top-of-the-line company swag

🛂 Visa & Eligibility

Communication about this opportunity, or any open role at Filevine, will only be made with individuals authorized to work in the country where the role is located.