Devsu is a trusted technology partner that delivers world-class software delivery and staff augmentation services to startups, scale-ups, and enterprise companies.With over a decade of experience in …
Job Overview
We are seeking a Site Reliability Engineer (SRE) with deep expertise in monitoring, observability, and reliability engineering to support systems running across on-premises infrastructure and Google Cloud Platform (GCP). This role is primarily responsible for designing, operating, and improving monitoring, alerting, and observability platforms, with a strong focus on Grafana and Kubernetes environments. As a secondary responsibility, this role provides backup coverage for the Application Support team during periods of resource constraints or major incidents, offering L2/L3 technical support when required.
Key Responsibilities
Monitoring & Observability (Core Focus) Own and operate the monitoring and observability stack across on-prem and GCP environments Design, build, and maintain Grafana dashboards for infrastructure, Kubernetes, and applications Define, tune, and maintain alerts to ensure high signal-to-noise ratio Establish observability standards and best practices across teams Improve visibility into system health, performance, and reliability
Site Reliability Engineering Apply SRE principles to improve availability, performance, and resilience Define and track SLIs, SLOs, and error budgets Participate in on-call rotations and SEV incident response Lead or contribute to incident investigations and root cause analysis (RCA) Drive preventative actions to reduce repeat incidents
Kubernetes & Platform Reliability Support and monitor Kubernetes environments (GKE and on-prem clusters) Monitor cluster health, capacity, and resource utilization Troubleshoot platform-level issues impacting application reliability Collaborate with Platform and Engineering teams on reliability improvements
Secondary Responsibilities (Backup Application Support) These responsibilities are activated as needed, not part of day-to-day operations. Provide L2/L3 application support coverage during: Support team resource shortages High-severity incidents (SEVs) Peak support periods or escalations Triage and troubleshoot application issues using existing runbooks and dashboards Collaborate with Application Support and Engineering teams during incidents Ensure all actions, findings, and resolutions are documented in ServiceNow (SNOW)
Required Qualifications
Strong experience as a Site Reliability Engineer or Reliability Engineer
Deep hands-on expertise with Grafana (dashboards, alerting, troubleshooting)
Solid experience with monitoring and observability systems
Production experience operating Kubernetes environments
Experience supporting systems in GCP and on-prem environments (mandatory)
Strong Linux systems and troubleshooting skills
Fluent English (written and spoken).
Ability to work in PST time zone.
Ability to participate in an on-call rotation that includes coverage for one weekend day. Time worked during the weekend is compensated with one day off during the week, in accordance with the established work schedule.
