Senior Site Reliability Engineer

About Appspace:

At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.

Your Role as a Senior Site Reliability Engineer:

A Day in the Life of a Senior Site Reliability Engineer:

For this role, you will play a key role in maintaining our cloud platform, which includes an assortment of Kubernetes, Microservices, MongoDB, RabbitMQ, MySQL, Windows Server VM Infrastructure, Orchestration Engines, CI/CD and Monitoring platforms.

• Executing projects that rollout new platform maintenance features, automate tasks, or other big picture changes to improve our customers’ experience on our Cloud Platform.
• Deploying new features and releases of our software into Kubernetes via Helm, so strong experience in Kubernetes and Helm is a must.
• Mentoring others towards technical and procedural success and providing daily operational support to our DevOps team members
• Actioning Request Tickets from other teams in support of their needs to enable and prepare for upcoming releases.
• Monitoring and maintaining our Platform’s, uptime, resiliency and performance, looking for improvement opportunities, and proactively taking action to solve any negative trends before they become issues.
• Lead, Participate, or Execute within the incident management process when alerts fire, and quickly ascertain root cause, resolve the issue, and find new and creative solutions to prevent recurrence.
• Configure, Monitor, Research, and Evaluate workload performances both on Google Cloud Platform and Microsoft Azure Clouds.
• Security and Compliance: Work closely with security teams to ensure adherence to security best practices and compliance standards.
• Collaborating with our Development and Quality Assurance teams to address issues in the product and platform, particularly around recurring problems.
• Documenting new or updating existing processes and procedures to share knowledge and improve on standardized approaches to solution.

What You’ll Need:

• Must have a passion for life-long learning.
• Must communicate well and adapt to working well with others across different countries and cultures.
• Strong background in Containers, Kubernetes, Helm, Linux, Python coding, and some experience with Windows Server OS and MacOS are a must.
• Experience with Google Cloud Platform and Microsoft Azure required.
• Expert-level troubleshooting experience and the ability to reason through a process workflow to identify a fault or odd behavior (i.e., spending time following log trails).
• Experience with administering MySQL & MongoDB preferred.
• Experience with administering message brokering systems like RabbitMQ preferred.
• Must be flexible on occasionally attending “off-hour” meetings (we’re a global team supporting a global customer base!).
• No travel required for this role.

Nice to Haves:

• Experience with Build pipeline tools and the Atlassian suite (JIRA, Confluence, Bitbucket/Git, Azure DevOps, Bamboo, Octopus).
• Experience with monitoring and alerting platforms, especially StackDriver.
• Experience with HashiCorp Terraform.
• Experience with IIS

The Perks of Working for Appspace:

For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.

Additional perks include:

• Generous PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment