Senior Product Manager, Reliability & Call Quality

📋 Job Overview

Application for Senior Product Manager, Reliability & Call Quality at Tin Can. Tin Can is building a safer, simpler way for kids to connect — without smartphones. We're creating screen-free, delightful devices and services that let families call the people who matter most, free from the noise of today's digital world.

🏢 About Tin Can

Tin Can is building a safer, simpler way for kids to connect — without smartphones. We're creating screen-free, delightful devices and services that let families call the people who matter most, free from the noise of today's digital world. We're building a bold, authentic, nostalgic, and kinda quirky brand that resonates with folks who want something simpler & better for their kids than the tech-infused lives we're currently living (and who have a sense of humor about it).

🎯 The Role

If the Tin Can doesn't work when you pick up the phone, nothing else matters. A call that drops, crackles, or won't connect isn't a small bug — we’ve broken our promise to families. We're looking for a Senior Product Manager to own two things end to end: getting devices reliably connected, and making every call sound clear, no matter what router, room, or Wi-Fi setup we’re up against.

This is a technical, hands-on role. You'll dig into how our devices handle mesh networks and dual-band Wi-Fi to solve connectivity, and work directly with firmware engineers on the audio path — echo, packet loss, static, volume — to solve quality. You'll figure out where the real failures are happening (in the field, in the data, in a call that just doesn't sound right) and push whatever path will fix it, whether that's hardware, firmware, or a partnership with a router company. You'll partner closely with engineering and the Head of Product, and you'll be the person in the room who can go as deep as the problem requires.

✅ Key Responsibilities

• Own reliability and call quality as a first-class problem, finding and fixing problems
• Work with firmware engineers to run down issues that contribute to sound degradation
• Flag when a fix needs to go beyond firmware, helping shape the hardware roadmap
• Understand and improve how devices connect and stay online
• Test partnerships to see if we can move the needle faster together
• Build instrumentation and reporting to measure quality, qualitatively and quantitatively
• Turn diagnosis into a clear, prioritized backlog engineering can actually execute against
• Run tests yourself, using a mix of field and internal testing to get a real answer
• Report clearly on what's improving, what isn't, and what's next

📌 Required Qualifications

• 5+ years of product management experience with connected hardware or IoT products, plus real depth in audio or telecom/VoIP quality
• Genuine technical fluency in networking and audio; you can hold your own in a conversation about jitter, packet loss, or dual-band handoff
• Someone comfortable digging into logs and firmware behavior to find the root cause
• Experience partnering closely with firmware or embedded engineering teams
• Fluency using AI as a multiplier across diagnosis, analysis, and testing; this is how we work, not a nice-to-have
• A clear communicator; you can translate a deep technical problem into a plan non-engineers can follow
• Hands-on and scrappy approach; you'd rather run the test or dig into the logs yourself than wait on someone else
• Low-ego and collaborative vibes; you share credit and pitch in on problems that aren't yours

🎁 Benefits

$150K – $185K • Offers Equity • Full benefits package

🛂 Visa & Eligibility