Senior IT Systems Administrator I

📋 Job Overview

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

🏢 About Harness

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.

🎯 The Role

Reporting to the Director of IT Infrastructure, the Senior IT Systems Administrator plays a critical role in owning, scaling, and securing Harness’ corporate IT environment. This is a hands-on, senior individual contributor role focused on identity, SaaS platforms, device management, automation, and security in a fast-growing, global company.

✅ Key Responsibilities

• Administer identity and access management platforms (Okta, SSO, SCIM, lifecycle workflows)
• Manage and optimize SaaS applications (Google Workspace, Microsoft 365, Atlassian, Slack, etc.)
• Lead device management for macOS and mobile platforms using MDM solutions (Kandji (Iru), ManageEngine)
• Serve as a primary SME for core corporate IT systems
• Design, build, and maintain automation workflows using Workato, BetterCloud, Okta Workflows, and similar tools
• Identify manual or error-prone processes and proactively replace them with scalable automation
• Maintain a security-first mindset across identity, endpoints, SaaS, and access controls
• Support and improve endpoint and infrastructure security (SentinelOne, Qualys, RBAC models)
• Participate in system monitoring, incident response, and root-cause analysis
• Lead and execute IT projects from design through delivery
• Provide Tier-3 level troubleshooting and escalation support
• Create and maintain high-quality documentation, runbooks, and knowledge base articles
• Participate in a rotating on-call schedule
• Ability to travel between company offices on an as-needed basis to support infrastructure projects, deployments, and on-site initiatives, including office buildouts, technology setups, and the resolution of complex on-site issues

📌 Required Qualifications

• 5+ years in a similar role in a growing or enterprise environment
• Experience supporting 1,000+ end users across multiple locations
• Proven ability to operate independently and own systems without heavy oversight
• Deep experience with: Google Workspace, Okta (SAML/OIDC, SCIM, Lifecycle Management, Workflows), Atlassian, Slack, BetterCloud, Kandji MDM (profiles, patching, library items)
• Strong macOS and Windows 11 administration experience
• Solid understanding of networking fundamentals (DNS, routing, hardware basics)
• Strong grasp of access controls, RBAC, and security best practices
• Experience applying security frameworks in day-to-day operations
• Demonstrated success leading IT projects (email migrations, SaaS rollouts, VoIP, security initiatives)
• Excellent communication skills with both technical and non-technical audiences
• Clear documentation and structured problem-solving approach

⭐ Desirable Experience

• Scripting experience (Bash, PowerShell, Python)
• Experience integrating or leveraging AI-driven IT tools
• Prior experience in high-growth or SaaS companies

🎁 Benefits

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

🛂 Visa & Eligibility

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.