Senior Genesys Cloud & Conversational AI Engineer

📋 Job Overview

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Senior Genesys Cloud & Conversational AI Engineer to join our Customer Interactive Management team, part of our Professional Services Department.

🏢 About [Company]

Our UniQue people come from a variety of different backgrounds and industries, with different skillsets and approaches, but they have one thing in common: passion for technology and innovation!

🎯 The Role

For the Senior Genesys Cloud & Conversational AI Engineer role we expect you to:

✅ Key Responsibilities

• Participate to the design, implementation and support of enterprise-grade Genesys Cloud CX solutions.
• Design and deliver customer engagement solutions across voice and digital channels (chat, email, messaging, social media).
• Design, develop and deploy Conversational AI, Voicebots and Chatbots in production environments.
• Integrate Genesys Cloud with CRM systems, enterprise applications and external AI platforms through APIs and cloud services.
• Participate in customer workshops, requirements analysis, architecture design and technical leadership activities.
• Provide troubleshooting and support for complex production environments.

📌 Required Qualifications

• University/College Degree in Computer Science, Information Technology or related discipline.
• Minimum 3 years of professional experience in Contact Center, Customer Experience or Conversational AI technologies.
• Proven hands-on experience delivering similar projects.
• Strong knowledge of REST APIs, JSON, web services and enterprise integrations.
• Programming experience in Java, Python or JavaScript.
• Strong analytical, troubleshooting and problem-solving skills.
• Effective communication skills and ability to interact with both technical and business stakeholders.
• Excellent knowledge of English language (written and verbal).

🎁 Benefits

• People-first approach and open environment to express your ideas
• Work-life balance and a hybrid work model
• Continuous training and development
• Opportunities to join innovation initiatives
• Ticket restaurant – meal vouchers
• Corporate laptop and equipment
• Corporate mobile phone subscription
• Health and insurance plan for you and your family members
• Employee consulting and guidance support by Ergonomia
• Discounts on the services and products of our Group’s companies
• Gift vouchers for major life milestones
• Special work schedule on summer Fridays and birthdays

🛂 Visa & Eligibility

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics.