Senior DevOps Engineer

📋 Job Overview

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

🏢 About AHEAD

AHEAD is looking for a curious and pragmatic Senior DevOps Engineer to join our DevOps team and help build and run the cloud foundation behind Hatch, our flagship platform, and the rest of our application portfolio. We’re a leading IT services provider, trusted by some of the world’s largest companies to design, build, run, and modernize their most important technology across cloud, data, AI, and security.

🎯 The Role

Hatch is an advanced platform for IT lifecycle management, renewal, procurement, and logistics, giving enterprises real-time visibility and control over their IT assets, orders, contracts, and inventory across thousands of sites. Unity, its sibling platform, extends those capabilities to streamline our own operations and service delivery. You’ll join a progressive engineering team that lives on the forefront of technology. Our platforms run on AWS. You’ll share ownership of that foundation with the rest of the DevOps team: the infrastructure as code, the CI/CD pipelines, the observability, and the security posture that let our engineers ship quickly and confidently.

✅ Key Responsibilities

• Own and evolve our AWS environments, managed as infrastructure as code with CloudFormation.
• Build and maintain GitLab CI/CD pipelines that take code from commit to production quickly and safely.
• Build out observability in Datadog: monitoring, alerting, dashboards, and the signals that tell us how the platforms are really behaving.
• Strengthen our security posture: IAM, least privilege, encryption, network boundaries, and the controls that support our SOC2 program.
• Automate the routine away, from environment provisioning to deployments to operational chores.
• Share the on-call rotation with the team, lead incident response and postmortems, and drive the fixes that keep problems from repeating.
• Troubleshoot live production issues across the stack, from container memory and runtime behavior to database load and network paths.
• Support our databases on Amazon RDS (SQL Server) and Aurora PostgreSQL: performance, capacity, backups, and upgrades.
• Keep an eye on cost and performance, and tune both as the platforms grow.
• Work side by side with software engineers to make the platform easy to build on, and mentor the team on operational excellence.

📌 Required Qualifications

• 5+ years in DevOps, platform, or infrastructure engineering, with deep hands-on AWS experience.
• Strong infrastructure-as-code skills. We use CloudFormation; experience with Terraform or similar translates fine.
• A track record of building and running CI/CD pipelines for real production systems. GitLab CI experience is a plus.
• Experience with observability tooling, ideally Datadog: metrics, logging, tracing, alerting, and knowing which signals matter.
• Solid grounding in cloud security: IAM, encryption, network design, and least-privilege thinking. Experience supporting SOC2 or similar compliance programs is a plus.
• Experience running containerized workloads with Docker and Amazon ECS on Fargate.

⭐ Desirable Experience

• AI has changed what great engineering looks like, and we’ve leaned in. We expect engineers to use AI tools and coding agents fluently to prototype, explore, and accelerate the routine, so that human time goes to what matters: designing resilient systems, exercising judgment, and verifying that what ships is correct and secure. That applies to operations as much as application code. We’re looking for someone who wields these tools with taste.

🎁 Benefits

Competitive

🛂 Visa & Eligibility

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.